Application Support Technician

  • Full-Time
  • Tampa, FL
  • Infinity Consulting Solutions, Inc.
  • Posted 3 years ago – Accepting applications
Job Description
IT Support Technician
6 Month Contract to Hire
Tampa, FL

The Support Technician is the first line of support for all internal desktop, laptop and other device management and maintenance. He/She is responsible for interacting and supporting all users that you are assigned to so that you resolve all desktop related issues that arise in a responsible, efficient and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Director of IT Services and Support.

Work Hours: The person in this role is expected to be available for a variety of shifts ranging from 8 AM - 5 PM to 12 PM - 9 PM dependent upon business needs. Each technician will have a turn at being on-call, including weekends.

The specific responsibilities of the IT Desktop Support include;
  • Utilize a ticket system for issue/problem response, logging and resolution
  • Provide first level diagnosis for potential resolution for hardware and software issues
  • Provide users with status of open tickets upon request
  • Face-to-Face and phone/virtual support with sales agents up to Executive team members
  • Receive and re-deploy employee equipment daily
  • Assist with desktop/laptop imaging and audio/visual requests, as needed
  • Perform equipment moves or equipment upgrades, as required
  • Perform physical repairs for equipment failures
  • Execute physical inventories, reconciliation, record keeping daily
  • Administrate/own workstation patching via SCCM (System Center)
  • Process intermediate Active Directory tasks up to and including terminations and new hires
  • Connect new workstations to network and host systems
  • Any other activities assigned by your manager

What you need to be successful
  • Proven experience utilizing Microsoft Service Center (SCCM)
  • Experience working both Face-to-Face and phone / virtual technical support
  • Experience working with a variety of employee roles/departments.
  • Intermediate to Expert knowledge of the Microsoft Office Suite (Word, Excel, Visio, PowerPoint/O365)
  • Proven experience utilizing Active Directory in a multitude of scenarios
  • Functional knowledge of Power Shell scripting
  • Self-motivator that manages time well and can manage multiple demanding projects concurrently
  • Excellent customer service skills and a heightened drive to succeed above and beyond the call of duty

What we would LOVE to see!
  • Service Center (SCCM) certified
  • Proven experience with remote support / phone support as well as face-to-face technical support.
  • Proven experience utilizing/building Power Shell scripting to automate simple tasks
  • Proven experience working under pressure requiring high attention to detail and communication.

Education : (Minimum) 2 year Associates
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