Application Support Specialist

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Battelle is seeing an Application Support Specialist II. The position is located in Columbus, OH.

Under general supervision, trouble-shoots, tests, defines requirements, analyzes, designs, and/or implements moderately complex computer-based information systems for Battelle business/management functions. This Application Support Specialist is primarily responsible for handling Tier 2 support requests related to customer issues with Enterprise Software like Deltek Costpoint. Using his/her knowledge of the application, as well as outstanding customer service skills, this professional provides escalated support via phone, chat, and email for Application Support.

• Performs trouble-shooting, research, knowledge base, and fact-finding to develop or maintain computer-based information systems. Escalates issues as appropriate.
• Performs system analysis and design following supported guidelines and procedures to correct or help correct problems discovered when monitoring, trouble-shooting, or to make enhancements to a system.
• Designs and develops SQL code for trouble-shooting, special queries and reports.
• Designs, codes, upgrades, tests, debugs, and documents information systems. Provides expertise in the implementation and integration of enterprise applications as appropriate. Maintains and documents information systems. Maintains effective vendor relationships.
• Follows approved change management policies and procedures.
• Assists with coordination and installation of application programs.
• Provides support and training to business and research users, including “on-call” support as required.
• Works on projects within CIT, as required.
• Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.
• Maintains and enhances current professional and technical knowledge, contributes to team effort, and secures client confidence to provide quality service.
• Clearly documents all customer interactions via case tracking system based on current policies and procedures.
• Contributes to knowledge base content creation and may manage or review content contributed by others.
• Works as point of contact with Development, Service Line Management, and other department resources to resolve complex issues.
• Demonstrates ability to multi task and effectively organize tasks based on priority.

• Bachelor’s degree in Computer Information Systems or related field; 2 years of experience in the IT field; or an equivalent combination of education and or experience in a related field.
• Strong verbal and written communications skills required; must be skilled at effectively communicating the technical findings or recommendations to a non-technical audience; skilled at producing concise and accurate written documentation.
• Must be US Person
  

• Proven experience working with IT service desks and track record of excellence with problem resolution through independent troubleshooting and teamwork.
• Develop and maintain effective working relationships; applies courtesy, tact and discretion; uses interpersonal skills to build alliances to achieve objectives.
• Accounting, technical and/or functional knowledge needed to provide support for escalated or higher complexity issues.
• Knowledge of primary product (responsibility (i.e Costpoint) or a strong knowledge of secondary product areas (i.e. General Accounting: GL, AP, AR, etc.)
  

The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.

BENEFITS

Battelle’s competitive benefits program includes comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family.

As a condition of employment, Battelle will inquire about COVID vaccination status, and in the event that vaccinations are mandated at a work location (including client site and Battelle sites) we expect all candidates to comply with these required safety protocols.

Battelle is an affirmative action and equal opportunity employer. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@battelle.org.

Battelle provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.

For more information about our other openings, please visit www.battelle.org/careers