Application Engineer I

Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
Inside InComm from InComm on Vimeo.About This Opportunity: InComm Payments is adding an Application Support Engineer to join our team. We're looking for seasoned application support professionals who can work well within a highly collaborative organization to ensure the integrity of our production systems. Your primary responsibilities will be to monitor our web-based applications, APIs, and underlying infrastructure, troubleshoot a variety of application and infrastructure issues, and perform the release of changes to our production systems.Responsibilities:

• Establishing and embracing ownership of the production systems
• Creating and maintaining production system documentation, including platform diagrams, data flow diagrams, playbooks, and escalation procedures
• Monitoring the production systems, including web-based applications, APIs, back-end services, databases, network, and infrastructure components
• Participating in after-hours monitoring coverage and facilitating issue escalation and resolution
• Fostering a culture of operational excellence and contributing to overall system and process improvements
• Increasing customer satisfaction and knowledge by partnering with our Account Management team
• Working with the engineering team to provide application design considerations and assist with the implementation of application solutions
• Collaborating with the QA team in establishing test cases and executing test plans
• Performing production system maintenance and facilitating communication around operational activities
• Performing and verifying the release of changes to the production systems
• Proactively identifying and addressing potential production system issues as they are trending
• Troubleshooting production system issues that have been identified
• Understanding and creating complex TSQL queries and scripts
• Parsing, analyzing, and understanding system log files

Qualifications:

• 3-5 years of experience in Technical System Analysis and/or Application Support
• BS degree in Computer Science or related field or equivalent experience
• Excellent written and oral communication skills
• Excellent interpersonal skills and can effectively interact with users of various technical levels
• Strong research, analytic, and troubleshooting skills
• Able to work effectively alone and in team environments
• Able to work under tight deadlines while providing high-quality work
• Solid coaching and mentoring skills

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier II