Application Analyst - Epic (Helios-Community Connect)

Under the direction of a Senior Analyst, supervisor or manager, the Application Analyst participates in the overall build, documentation, operation and support of Clinical or Business applications and reports. The Application Analyst performs these activities following HFHS standards and processes.

Position will primarily work remote.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1) The Analyst builds, tests, implements, and supports the needs of their application.

2) Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications.

3) Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures a high level of customer service. Identifies or escalates issues that impact infrastructure and application performance.

• Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.
• Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to Senior Analyst, Supervisor and Manager.
• Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.

4) Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with other team members to support processes.

• Participates in testing best practices and standards
• Works to implement applications according to requirements, specifications and compliance/regulatory standards.
• Participates in implementation of major version upgrades and special updates.

5) Communication & Relationship Management

• Works with other Helios teams, end users, and external vendors to resolve issues while maintaining HFHS Standards of Excellence.

6) Provides input to support technology planning

• Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
• Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.

EDUCATION/EXPERIENCE REQUIRED:

• Associates Degree / two (2) years of college required; Bachelor's degree preferred.
• One (1) year of experience in one of the following:
  • Technical experience: knowledge of state-of-the art engineering approaches in design, build, testing, debugging problems, and ongoing technical support. Able to articulate previous examples of workflows and processes associated with previous IT experience.

AND/OR

• Clinical experience includes:
  • Knowledge/experience in clinical workflows and processes. Able to articulate previous examples of workflows and processes associated with clinical experience integrated with IT solutions.

AND/OR

• Revenue experience includes:
  • Specific knowledge of one or more of the following: bed management, registration, scheduling, revenue cycle reports, professional billing, hospital billing, medical records or coding. Additionally must be able to articulate revenue cycle workflows and processes for one or more of the above areas with a focus on IT integrated solutions.

Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health System has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.