Application Administrator

We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are:

Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.

We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!

How You Will Contribute :

• Daily management and support of Atlassian cloud stack including JIRA and Confluence administration

• Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate.

• Creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.

• Install, manage and administer Jira add-ons, plugins, and extensions.

• Performs hands-on Jira Project development

• Troubleshoot issues, communicate with process owners, and continue to improve support processes

• Analyze requests for new JIRA functionality, implement new features, triage incoming support requests and handle or route appropriately

• Familiar with Agile best practices and building Jira projects to promote those best practices

• Works closely with stakeholders organize and plan the best approach to the project and guides the business and IT in achieving the best solution including management of complex Jira projects with multiple points of integration and risks

• Excellent communicator who can work with and influence all functions and levels.

• Proven success in a fast-paced environment

• Self-motivated and a driven achiever

• Must be detail-oriented and demonstrate careful decision-making skills

• Will need to work independently with minimal supervision

• Greenphire has a number of other 3rd party cloud-based applications. This role will have slowly increased responsibilities, over time, to take responsibilities of being the overall Administrator to support the integrations and use of these products. These include: NetSuite, MavenLink and other applications

For Consideration You Will Have:

• Bachelor’s degree or equivalent work experience and/or training

• Experience as a JIRA Administrator with experience customizing JIRA projects complex workflows, screen schemes, permission schemes, and notification schemes required within a high growth business required

• Expert level Atlassian tool administration knowledge on JIRA and Confluence. Ability to write custom JQL (Jira Query Language), a plus.

• Expert familiarity with supporting Jira Software, Jira Service Desk, and Confluence (Jira Cloud)