Answering Service/Switchboard Operator 9:30am-6pm- Work From Home

DuPage Medical Group is the largest independent, multi-specialty physician group in the Midwest. We offer services in more than 70 specialty areas across 120+ locations. Our team is comprised of more than 750 physicians and 5,000 dynamic individuals who work collaboratively to transform healthcare for the thousands of patients we serve each day.

Full Time
Wednesday-Sunday 9:30am-6pm

Are you a self-motivated, organized and compassionate person? Do you thrive in a fast-paced, progressive work environment? If so, DuPage Medical Group wants you!

SUMMARY:

The Telecommunications/Switchboard Operator is responsible for answering phones, directing calls, contacting providers, and handling basic patient scheduling questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

General Call Center Responsibilities

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  Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.)

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  Follow HIPAA policy and procedures

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  Understand and support the department policies and procedures
  

Paging

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  Paging of clinical staff

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  Follow paging protocols

Scheduling

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  Answer basic scheduling related questions i.e. directions to site, site hours, provider info, requests for MyChart login

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  Verifying and cancelling appointments

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  Escalation of clinical patient inquires when necessary to appropriate physician site/department

KNOWLEDGE SKILLS AND ABILITIES:

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  Excellent verbal and written communication skills

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  Active listener - analyze patient needs and give high priority to their satisfaction

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  Effective in identifying , analyzing and solving problems
  

• Proven ability to multitask and prioritize daily work in a fast paced contact center environment

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  Proficient with using multiple computer programs and applications simultaneously

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  Team oriented
  

• Ability to handle difficult customer interactions

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  Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment.

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  Must type a minimum of 40 WPM

EDUCATION and / or CERTIFICATION/LICENSURE:

• High school diploma or GED required

EXPERIENCE:

• 1 - 2 years Call Center and/or Customer Service environment required

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  1 - 2 years experience in a centralized scheduling department and / or call center preferred

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  1 - 2 years experience with Epic or EMR preferred

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  Knowledge of HIPAA and all areas of scheduling, including medical terminologies, provider templating, and accepted insurance coverage preferred