Analyst Lead

Job Type: Business Operations

Pay Range $89,000 to $108,000

Location Colorado Springs, CO

Date First Posted 12/21/21

Analyst Lead

Who We Are: Colorado Springs Utilities is a community owned, four service utility serving our friends and neighbors for over 130 years! As Colorado Springs Utilities is growing quickly and adding many new users, your team will be essential to the continued support of our internal customers and, ultimately, the services that we provide to our community.

Colorado Springs is the third most desired place to live in the United States (according to U.S. News & World Report, 2019). Our city is a particularly popular place to live for professionals, millennials and families – thanks to its unique neighborhoods, easy access to nature and adventure, and our beautiful parks.

Finally, our people are the heart and soul of Colorado Springs Utilities. That’s why we invest in our employees through a comprehensive benefits and wellness plan, generous vacation and sick time, tuition assistance, training and development opportunities, and a substantial pension (PERA) program. Come be a part of a team making a difference in the lives of our customers in a sought-after community. Want to know more about Colorado Springs? Look here: Live in Colorado Springs! (https://coloradospringschamberedc.com/living-here/)

Our Analyst Leads perform a wide variety of duties but this position will focus on building and maturing our data querying, analysis, and reporting skills and services. We are looking for someone who combines strong technical skills with leadership ability, initiative, and a contagious enthusiasm for the power of data.

This position will support services and applications from all technology domains used by the Customer Services Department and others across the organization. This includes Customer Information Systems; Customer Contact Solutions; Payment Processing; Bill Creation, Printing, & Delivery; and Meter Data Management.

Key Areas of Focus:

• Leading advanced data analyses efforts for large, complex department, division and enterprise projects

• Analyzing business and user needs

• Identifying data sources, searching through large data sets for usable information, and querying data

• Processing and cleaning data

• Building tools to automate data collection

• Building data models and machine-learning algorithms

• Analyzing large amounts of information to discover trends and patterns; correlating similar data to find actionable results

• Presenting information using data visualization techniques

• Crafting reports and presentations for business use

Who you are… highly qualified candidates will bring 4 or more years of experience extracting and analyzing data to produce actionable business intelligence in a relevant technology-oriented field, demonstrate solid understanding and skill with SQL, Excel, Power BI, quantitative research and analysis, and technical communication. Programming skills, especially in VBA, PL/SQL, Python, and R, are desirable. A bachelor’s or higher degree in a technical subject is preferred.

Additionally, interested in candidates with skills and experience in the following areas and technologies:

• Business Intelligence and Data Analysis tools including Oracle Utility Analytics, Microsoft Power BI, Oracle Dataraker, InfoMart, and Excel

• Database query languages and tools including SQL and Oracle SQL Developer

• Statistics, quantitative analysis, and modelling

• Data extraction, cleansing, and transformation

• Technical communication tools and skills including written, verbal, and data visualization

• Oracle Utilities technology, including Customer Care & Billing (CCB) and Meter Data Management (MDM)

• Advanced Metering Infrastructure (AMI)

• Utilities domain knowledge, especially multi-service

• Software Development Lifecycle including requirements, design, testing, and deployment

• Information Technology support, especially ITIL processes

The military job codes/duty codes most closely related to this role are: 12A, 42A, 42B, 36B, 25A, 36P1, 36P2, 36P3, 36P4, 37A1, 37A2, 37A3, 37F1, 37F2, 37F3, 37F4 6410, 6413, 6415, 6417, PN, PS 180, 1302, 3401, 3404, 3408, 9680

What Does this Opportunity Offer… Do you love writing SQL queries? Do you get satisfaction from understanding complex Excel macros? Do you enjoy sharing how cool and powerful data is with your colleagues? Do you get a thrill from teasing out subtle insights from an ocean of numbers with a regression model? Do you get excited when communicating results that could change the way a business works for the better? If so, we would love you to join the Customer Business Solutions (CBS) team within the Customer Services Department (CSD).

As an Analyst Lead on the CBS team, you will directly impact our customers’ experiences by supporting a business-critical suite of technology solutions used and relied upon by hundreds of personnel and thousands of customers 24 hours a day, 365 days a year. In this collaborative role, you will work with technology users, business stakeholders, Information Technology Services, and external vendors. By combining strong relationship and technical skills with a deep sense of professional ownership, the successful candidate will have a broad impact on our mission success.

Finally, we have built a strong culture of collaboration so the best candidates will enjoy working closely with others and building strong long term professional relationships with teammates, management, and stakeholders.

What a career at Colorado Springs Utilities can offer you.

• The ability to stay ahead of the business curve with our established priority to continually update and incorporate state-of-the-art technology.

• The opportunity to work for a pioneer in providing four utility services in one enterprise with a 100-year reputation for integrity.

• A work culture dedicated to innovation, collaboration, and synergy.

• The stability vital for growth-oriented careers.

• Colorado Springs Utilities offers a comprehensive benefits program to help you and your family protect your health and financial security.

• Medical – Select from three medical plans including a Health Savings Account compatible plan

• Voluntary Wellness Program – Earn incentives, gift cards, and gym membership reimbursements

• Dental – Select from two plans including orthodontia coverage

• Vision Insurance – Voluntary plan covering a full range of vision care services

• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

• Disability Insurance –Short-Term and Long-Term coverage provides income replacement for illness or injury

• Life Insurance – Term life coverage with the option to purchase supplemental coverage

• Paid Time Off – vacation, personal leave, sick leave, holidays, jury and bereavement

• Vacation Buy – Purchase additional vacation time

• Pension – Colorado PERA retirement plan funded by both employees and the organization.

• Retirement Saving Programs - Supplement your pension with PERA 401(k) or PERA Roth 401(k), ICMA Roth IRA, ICMA 457 or 457 Roth plan

• Educational Assistance – Financial assistance for qualifying courses

• Additional Benefits - Employee Assistance Program, and Long-Term Care Insurance

ATTENTION :

• All positions will be posted for a minimum of 5 calendar days.

• Starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.

• Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Eligible applicants must be authorized to work in the United States.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.

Job Type: Business Operations