Analyst, Customer Compliance & Fraud (Account Data Compromise Investigator)

• The Account Data Compromise (ADC) team is a group in the Franchise department with a specific focus on identifying and mitigating data compromise events on a global basis.
• With a heavy focus on data breach events and cyber security, this team acts as an intermediary between our issuing and acquiring customers during the management of security events.
• Do you have an inquisitive mind and want to have an impact on important security issues?
• Do you have an interest in cyber security, information security, incident response and fraud disruption?
• Are you a driven, self-starter who wants to work in a fast-paced environment, can maintain confidentiality, and can complete complex tasks?
• Do you have an understanding of payment processing and the Mastercard network?

• This role will be the central point on the ADC Team for the generation of all new ADC cases and will have the responsibility for the intake of data from a variety of sources to review, triage and action/assign. The sources will include the Early Detection System for Acquirers (EDSa) as part of the new ADC platform.
• The actions will include determination of the type of ADC investigation based on data and information provided.
• The secondary function of this role will be to support Customer questions and inquiries for the new ADC platform.
• Coordinate with other internal departments and teams to develop and evolve the creation of the new ADC platform along with the development of new event identification, formulas and identification logic.
• Additional responsibilities include educating Customers on ADC and changes to the program.
• Ability to complete independent research leveraging internal tools as well as OSINT.
• Continue to train, educate and stay current on industry trends, security issues, threats, techniques, compromise methods and impacts to payment card fraud.
• Ability to identify trends and emerging fraud techniques in a fast paced, technical environment.

• Ability to manage complex issues, events and situations, both internally and externally.
• Must understand and be able to appropriately manage sensitive and confidential data.
• Knowledge of payment card data process and ecosystem.
• Knowledge of payment acceptance methods utilized by Mastercard Customers along with the specific risks to the data elements needed to complete fraud.
• An understanding of attack methods, compromise techniques and threat vectors impacting the payment card ecosystem preferred.
• Research, case management and investigation skills.
• Motivated self-starter with the ability to successfully multi-task and work on investigations/projects independently.
• Must possess good analytical and communication skills.
• Strong organizational skills, detail-oriented and ability to deal with confidential data.
• Good computer skills and working knowledge of MS Office (Word, Access, Powerpoint, and Outlook) at a minimum.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.