Analyst Business/Systems 1

Aegis Therapies® is one of the nation’s leading providers of rehabilitation and wellness services. We offer short-term and long-term therapy services in over 1,100 locations in 36 states.

Aegis specializes in providing services that adapt to each individual’s needs, using leading-edge technology and innovation to help restore strength and confidence after illness, injury or surgery. More importantly we help individuals return to the activities they love.

When you join our team, you will always be a step ahead of the latest technologies and industry standards while building your professional skills and reaching your most ambitious goals — whether in a home health setting, outpatient, occupational, physical or speech therapy, medially oriented gyms or office support.

GENERAL PURPOSE

Responsible for being the liaison between the customer and the programming staff regarding problems and enhancements of multiple applications or a primary application. Provides support for the development, implementation and maintenance of existing, new or enhanced systems. Will be responsible for conducting training sessions and presentations. Manages deliverables and schedules on small to medium single application projects and may assist with large projects.

ESSENTIAL JOB DUTIES

• Maintains positive working relationship with client and client middle management by responding to client concerns, complaints, and requests
• Provides information to client regarding solution options available, including advantages and disadvantages
• Schedules and facilitates weekly meetings with programmers, operations and business analysts to set project priorities, proactively identify problem areas, coordinate problem resolution, and to ensure project is progressing on schedule
• Communicates between pre-selected vendor and client to coordinate modifications, enhancements, or solutions to vendor-supplied software
• Contributes to the creation of written documentation, which may include application flows, data flows, user guides, etc.
• Monitors small to medium projects and requests, creating and communicating status information including resolutions, estimated completion dates, changes, issues, etc. to supervisor, team and customer as appropriate
• Identifies scope, severity, and root cause of simple and complex application problems by questioning client, product experts, reviewing documentation, understanding of application, re-creating problem, doing research, etc.
• Recognizes potential impact and scope of various problem solutions on operating environment, user groups, budget, etc.
• Gathers project estimates for medium projects based on inputs from customers and technical team and identifies staffing required
• Defines test objectives, creates test plans and verifies programming results for integrated application testing by comparing to production results, reviewing reports, UI, etc. to determine if objectives of requirements were met
• Coordinates and delivers structured and interactive training presentations and informal training

QUALIFICATIONS

• Bachelors Degree in Computer Science or Business Administration ; Associates Degree in Computer Science or Business Administration and 2 years work experience may be used in lieu of Bachelors degree
• Ability to travel as business needs determine
• Must be capable of maintaining regular attendance

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

• Knowledge of application capabilities, strengths and limitations
• Ability to determine priorities among multiple projects
• Ability to determine scope, severity, and cause of problems
• Ability to identify resource needs to accomplish objectives
• Ability to communicate technical details in business terms
• Ability to review test results for accuracy
• Ability to maintain professional demeanor with angry/dissatisfied client
• Skill at organizing and delivering formal and informal training
• Skill at responding to client concerns, complaints, and requests
• Skill at researching complex problems, identify cause and determine solutions
• Self motivated with good analytical skills
• Knowledge of information management system concepts
• Ability to work effectively in a multiple project environment
• Excellent written and oral communication skills
• Ability to develop and deliver comprehensive training and presentations
• Detail oriented
• Must be able to maintain confidentiality regarding patient, employee and company proprietary information
• Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, reaching, bending, lifting (minimum of 10 pounds), fine hand coordination, ability to read and write, the ability to understand and follow written and oral instructions and directions, ability to travel, and ability to remain calm under pressure.

CODE OF CONDUCT

Must adhere to the Company’s Code of Conduct and Business Ethics policy including documentation and reporting responsibilities