Zone Manager Details

Zone Manager

Monro Inc. - Charlotte, NC

Employment Type : Full-Time

Company Description

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro – Your Career is Here!
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.

The Zone Manager is responsible for the entire operation of all stores in zone including planning and executing, and leading, coaching and counseling of all market managers to attain the zone's financial goals, to maintain company standards and to develop and support an environment conducive to accomplishing corporate and human resource goals. The Zone Manager drives operational improvements through business process execution and store accountability to performance targets.

• Drive results through the guidance and leadership to Market Managers to achieve or exceed performance targets.
• Monitors and measures execution of key business processes and develops action plans when performance targets are not being achieved.
• Lead the market managers by ongoing store visits, verbal communications, timely feedback, positive reinforcement, establishing goals, creating development and career plans and continuously stretching performance.
• Ensure Market Managers are focused on the priorities of the business and are recruiting, hiring, training and mentoring their teams within each service center to maximize results.
• Provide sales leadership to ensure all selling standards and expectations are being met.
• Follow through to hold Market Managers accountable for meeting performance targets, goals, and safety and operational compliance.
• Execute recruitment and training strategy to ensure the process is in place to attract and maintain operational talent, and service centers are staffed for maximum efficiency.
• Ensure payroll controls are being managed and utilized to control costs and maximize profitability.
• Consistently focus the team on the goals, strategy and vision of the company by translating, communicating organizational values and goals.
• Acts as a liaison between leadership and functional departments within organization such as Human Resources, Finance, Marketing, etc.
• Ensure service centers are providing exceptional customer service and respect.
• Deliver zone business results by coaching, counseling, and disciplining employees – and helping service center managers do the same; planning, monitoring, and appraising job results; implementing and enforcing systems, policies, and procedures.
• Maintains an in depth and complete knowledge of competitor activity within the zone and the automotive industry.

#LI-CF1

• 
  10 or more years of successful management experience in the retail industry, directing multiple market managers in a territory with revenue of $50+M.
• Automotive service or aftermarket industry experience strongly preferred.
• Experience managing multiple units and geographically dispersed teams.
• Bachelor’s degree in business, finance or a related field or ten years of related progressive management experience.
• Proven experience driving sales and motivating market and store personnel to achieve/exceed financial goals.
• Demonstrated ability in building high performance teams that have a history of achieving operational goals.
• Strong understanding of Profit and Loss Statements, financial report analytics and ability to translate them into actions.
• Customer focus with ability to drive train and mentor teams to deliver exceptional service.
• Strong organization skills managing a variety of functional areas required.
• Analytic and strategic thinking ability.
• Excellent written and oral communication skills.
• Ability to apply common sense understanding to communication and carry out instructions furnished in written, oral, and diagram or schedule form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Travel within the zone up to 35%.
• Valid driver’s license required.

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based upon Company need.

Benefits

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts
• Career Development

Your next Destination!
Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating skills and open opportunities.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.