Employment Type : Full-Time
Overview:
About the Company
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Your Impact
Our Customer Retention Specialist are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Teleperformance is an Equal Opportunity Employer
Responsibilities:
Your Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
Adhere to all client and regulatory compliance laws
Document all customer facing interactions
Engage leadership for support, when appropriate (involve to resolve)
Qualifications:
What We're Looking for
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Compassionate customer service mindset
Ability to interact with various types of customers
What We Prefer
6 months Call Center experience
1 year Customer service experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills