Our Opportunity:
Fetch Package is looking for a Warehouse Manager to join our team in bringing Fetch Package's services to the Raleigh-Durham community. The Fetch Package Operations team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for logistic leaders with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences. As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team, moving and lifting packages, and on-boarding, training, and scheduling Fetch Retrievers.
What you'll do:
- Managing the full scope of the fulfillment process at the warehouse every day
- Leading a team of Operations Associates tackling daily fulfillment at the warehouse
- Coordinating operations staff schedule
- Train, assess, and improve daily performance of Operations Associates
- Managing Package Retriever relations including on-boarding, training, and scheduling
- Triaging and dispatching Retrievers into efficient delivery routes
- Problem solving conflicts and as they arise and tackling ad-hoc tasks that impede the fulfillment process
- Working with the Customer Service team to answer customer inquiries via call, text or email
- Working closely with the Operations Manager to provide constant improvements to existing processes and the Fetch service
- Organizing and maintaining package inventory using the Fetch platform
- Managing maintenance of Fetch delivery vehicles
- Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
- Providing the Fetch Experience
What you'll need:
- The will and drive to achieve, maintain and increase high standards
- 3+ years of experience in a management position
- One or more years of experience as a warehouse employee recommended, but not required
- Proficient in basic computer usage
- Clear and concise with electronic and verbal communication
- High-level of commitment towards prioritized decision making
- Ability to thrive under pressure
- Multi-tasking skills
- Passionate about serving others
- Comfortable in a fast-paced environment
- Must be able to handle 50+ pounds
- Must have a valid drivers license