VP of Product, Growth and Marketplaces (Remote) Details

VP of Product, Growth and Marketplaces (Remote)

ID.me - McLean, VA

Employment Type : Full-Time

Company Overview

ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visiting sites that have the ID.me button.

The COVID-19 pandemic accelerated digital migration for many critical services. Those services require a trusted identity to safeguard against fraud and help ensure people are who they claim to be. With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.

ID.me is a credential service provider compliant with federal standards for digital identity verification.

In addition to helping people control their credentials and data, the company's "No Identity Left Behind" initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

We are seeking a Vice President of Product who is responsible for Personnel Management, Product Performance & Execution, Product Leadership, and Budget for the suite of value-added services and vertically-tailored experiences powered by our core identity platform. This person will work closely with the Chief Product Officer and senior leadership in Engineering, Sales, Marketing, and Member Experience.

ID.me is building the identity layer for the digital and physical worlds. The result is an identity network with a digital wallet at its core and users empowered with complete control over how their data is shared and used. We are building on this network to provide our users with an unparalleled collection of personalized services and benefits that save them time and money. To date, we've launched identity-powered experiences for e-commerce, employment, and public sector verticals. The VP of Product will partner with cross-functional stakeholders to identify, launch, and scale new experiences and verticals.

The VP of Product enforces ID.me's culture and ensures alignment between employee behavior and promotions, compensation increases, and recognition. This person is charged with building and leading a world-class team capable of superb execution at scale within each area of responsibility.

Personnel Management

• Manages Product Management personnel
• Identifies key skills and capabilities needed to assess team strengths and weaknesses
• Partners with HR to recruit and retain top-tier talent
• Organizes the Product teams to build and scale ID.me's suite of value-added services and vertically-tailored experiences
• Develops managers to increase productivity
• Communicates effectively up, down, and laterally to ensure alignment of work
• Provides purpose, motivation, and direction to members of the Product team

Product Performance and Execution

• Identifies and defines Key Performance Indicators (KPI) for product line
• Iterates products and features continuously using data and insights
• Measures impact of product enhancements and initiatives. Continuously optimizes product performance over time
• Develops a program plan that incorporates interdependencies between functional areas
• Establishes playbooks to drive process and consistent outcomes for repeated tasks
• Proactively mitigates risk by identifying and controlling internal and external risk factors
• Conducts market research for expansion into new markets and vertical segments

Product Leadership

• Develops ID.me's vision and strategy for products in the Growth and Marketplaces portfolio with the Chief Product Officer
• Develops expertise in the various components and policy requirements that drive ID.me's digital identity products
• Evangelizes product goals, initiatives, and progress to the organization and key stakeholders
• Collaborates with cross-functional leaders to ensure the commercial success of ID.me's products

Budget

• Works with Finance to develop a bottoms up budget
• Aligns compensation and incentives with desired behaviors
• Responsible for headcount, consulting, prototyping, software, equipment, travel and entertainment, and professional development costs for the Product team

• 15+ years of product management experience, preferably with experience across B2B and B2C products
• 7+ years of leadership and people management experience
• Proven track record of launching and scaling "zero to one" products as well as driving innovation and growth for mature products
• Proven experience coaching, mentoring and inspiring team members
• Ability to drive clarity where there is ambiguity
• Strength in applying processes in a fast-paced environment while maintaining room for flexibility and quick iterations
• Thought leader with successful track record of communicating effectively with senior leadership
• Undergraduate degree in business, economics, engineering, computer science, or similar discipline
• MBA preferred but not required

Ideal candidate will thrive in the following culture:

• Must have an obsession for building quality products
• Ability to thrive when there are changing priorities and shifting of gears
• Strong oral and written communication skills
• Must be a team player with a strong, self-managing work ethic
• Must be a self-starter with a passion for technology, learning and continuous improvement

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.

ID.me Career Site & Culture Deck: https://www.id.me/careers

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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