Employment Type : Full-Time
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
Chubb is seeking a Digital Delivery Manager, which is a leadership role and will be accountable for the delivery of multiple digital tech projects/programs within an agile framework and communicating with various stakeholders at all levels. The Delivery Manager will be accountable for planning, directing, and coordinating medium to large scale, moderately complex projects; ensuring that the goals and objectives are accomplished with high quality, within established time frames and budget, and meet customer and/or business needs. Concurrent with delivery goals, the Delivery Manager will design and implement a structure to ensure that the platform remains viable and flexible for continuous delivery of products and capabilities aligned with business needs.
The Delivery Manager is expected to drive the continued delivery of strategic technological platforms in support of business segments and will be responsible for managing cross-functional projects in adherence with Chubb’s program delivery framework. The incumbent will also be responsible for identifying, recommending, and implementing best practice solutions that optimize program delivery with the goal of delivering expected business value.
Key Accountabilities:
Take ownership, lead and execute specific programs within Advanced Engineering and Digitization Strategy
Ensure that a working governance structure is established and that participants are aware of their roles and responsibilities and engaged in performing them
Ensure projects deliver the benefits on time, to budget, and with the appropriate level of quality
Ensure that there is an appropriate structure in place for the continuous delivery of core platform capabilities, enterprise-wide business mandates, and controls. Identify, justify and modify roles and responsibilities as necessary to stand up and maintain this structure
Secure the internal and external resources required to fulfill the plan, develop and ensure the program has relationships with dependent and corresponding system teams. Foster a diverse and collaborative team spirit
Guide and evaluate the performance of all resources on the program and in support of the platform, liaising closely with resource/line, and third party managers
Build strong relationships with business, operations, and I/T to ensure the program is being directed based on current views, needs, and in line with road-mapped strategies. Assure that the platform is meeting the financial, efficient and quality objectives as established by executive leadership in these areas
Identify and manage changes to the project’s scope, ensuring that impact assessments are undertaken, that appropriate authorization is secured and that adjustments to plans are made and communicated to all stakeholders
Manage trade-offs between scope, quality, time, and cost in accordance with the business and technological (cost) Critical Success Factors as the program progresses
Implement clear escalation procedures, identify and manage project issues and risks, and ensure that contingency plans are prepared and actioned in a timely fashion
Understand resource profiles and market rates to ensure the work is structured in such a way to maximize the benefits of a blended on-offshore mode
Ensure the means to identify, plan and manage cross-project dependencies, particularly where there is resource contention and apply release management in conjunction and cooperation with the other manager
Promote mentoring across team members to ensure an adequate pipeline of talent and cross-training where viable to increase the flexibility of resource utilization to improve program/platform delivery
Drive continuous process improvement in delivery, quality, and platform management
Qualifications
Critical Skills
Adaptability - Agility. Responds well to change. Handles multiple demands / priorities effectively. Adapts to best fit with situation at hand. Handles conflict effectively. Collaborates. Develops new skills quickly. Willing to accept new responsibilities. Takes initiative & accountability. IT
Methodologies . Good organizational skills. Has experience coordinating projects and staff. Advanced technical skills or specialized knowledge. Analyzes tasks, dependencies, and schedule needs. Understands system development life cycle (SDLC); uses project methodologies.
Business Knowledge - Is a Quick learner. Has strong problem solving and analytical skills. Is able to comprehend the fundamentals of insurance, IT best practices, and technology. Understands the market, the customer and the business in order to make sound decisions. Connects business problems to technical solutions. Validates that solutions achieve desired business result.
Delivery Management - Ensure deliverables align with business requirements. Is able to manage expectations and meets deadlines. Holds individual accountable. Proactively identifies and manages risk. Has the ability to work effectively across multiple groups (both internal and external). Has experience managing scope and change control.
Communication - Is effectively able to communicate different messages to different people about the project at any given time effectively, both written and oral. Respond to customers appropriately in a timely manner with accuracy. Is able to build and manage relationships effectively. Has a strong influencing skill. Continuously coaches/mentors others on the team
Experience
10-15 years of significant experience of leading and successfully delivering large complex cross functional business and technology projects, including system replacements, with budgets in accordance with formalized project methodology (e.g., APIs, DevOps, Automated Testing, Rules Engines, Agile)
Experienced in Agile methodologies (Scrum, Kanban, SAFe, XP, etc.), planning estimation and metrics, as well as agile tools for Project Management (JIRA, Confluence, etc)
Have hands-on delivery experience in large scale, cross functional data management and architecture solutions
Own Agile delivery across multiple projects and scrum teams, working with Scrum Masters and Business Sponsors and Technical Leads
Business domain, data/content and process understanding
Experience in Digital Tech Delivery budgets, forecasting and reporting aligned with the project(s)
Being a forward and strategic thinker; with strong attention to details; superior planning, problem solving and analytical skills
Excellent judgment and independent decision-making ability
Lead collaborative and planning processes, in addition to prioritizing work against the capacity and capability of your teams
Ensure High quality deliverables form a part of delivery, from documentation & plans through to system capability & performance
Actively engage & consult internal & external teams to ensure good outcomes for projects in a timely fashion
Manage relationships and coordinate work between different teams at different locations
Facilitate cost/benefit analysis; assume responsibility for benefits realization tracking as well as meeting milestone and budget targets
Serve as communication liaison between the team and stakeholders, including communicating program-level progress externally to senior stakeholders
Develop a deep knowledge of our businesses’ needs and priorities to help manage the collaboration across business stakeholders and IT groups
Demonstrate strong communication skills and active involvement in technical matters to ensure all appropriate parties are engaged in business decisions and technical solutions
Collect and report program metrics on a regular basis; support and facilitate Chubb governance processes
Qualifications
Being a forward and strategic thinker; with strong attention to details; superior planning, problem solving and analytical skills
Excellent judgment and independent decision-making ability
Experience in leading or working in teams that are mixed in location, including globally across cultures and time zones preferred
Bachelors degree or equivalent experience in Information Technology
Technical leadership and management ability and drive-for-results
Track record of high achievement in a team-based and results-oriented culture
Ability to travel between company locations as needed
Vendor Management experience
Location Preference: NY, NJ or PA
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.