Volunteer Coordinator
Employment Type : Full-Time
CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility. To learn more, please go to: https://www.e-verify.gov/about-e-verify/what-is-e-verify.
Position Summary: The Volunteer Coordinator is the overall manager of the agency’s partnership with people who would like to give their time to advance the mission of Catholic Charities. This Volunteer Coordinator is responsible for recruitment, placement, training, retention, appreciation, and stewardship of all volunteers. This position requires innovation and enthusiasm to plan and coordinate a robust engagement program. The Volunteer Coordinator develops and administers policies and procedures applicable to all volunteers. It is the responsibility of the Volunteer Coordinator to identify, engage, schedule, cultivate, and maintain relationships so the volunteers have positive and meaningful experiences while volunteering at CCDSR and to identify and cultivate them as potential donors. The Volunteer Coordinator represents CCDSR at various community tabling and speaking events. This position supervisors 1-2 AmeriCorps Fellows, and indirectly supervizes 750 volunteers.
Typical Duties Include (but are not limited to):
- Frequently consult with all departments within CCDSR to determine needs for various service opportunities and equip departments to create opportunities and to develop volunteer job descriptions to meet these needs.
- Identify opportunities to raise awareness of the volunteer needs at CCDSR and respond to inquiries from the community who wish to contribute time, energy, or other resources.
- Identify and cultivate volunteers who may have capacity and interest in becoming financial supporters through tour invites, expanded volunteering in other departments, and participation in singular events such as Back to School and the Health Fair.
- Recruit to fill needed positions using newspaper ads, online volunteer referral services,
- Parish and faith-based community communications, volunteer organizations (i.e., Center for Volunteer and Nonprofit Leadership), and in-person networking events.
- Utilize Raiser’s Edge database to track and analyze volunteer statistics that help the Development Team make cultivation decisions based on volunteers’ interests.
- Maintain and utilize Galaxy, the volunteer management software, to support our volunteers and program contacts. Support staff and volunteers with any questions about Galaxy and conduct trainings as needed. Using Galaxy, prepare monthly reports and recommend necessary changes or adjustments to the engagement program.
- Properly interview, screen, schedule and refer applicants to “best fit” positions based on agency need and volunteer ability and interest.
- Arrange for on-the-job and required training, supervision, and evaluation of volunteers.
- Serve as liaison between administration, staff, and volunteers, resolving volunteer-related issues as they arise, with help of the program contact.
- Maintain volunteer handbooks, training manuals, materials and have readily available up-to-date job descriptions on all volunteer opportunities.
- Establish positive working relationships with staff members and volunteers; reconcile personnel and volunteer issues as they arise.
- Actively seek exposure through presentations to businesses, churches, and other community-based organizations.
- Work with programs staff to enhance volunteers’ experience by scheduling and coordinating frequent individual and group recognition and appreciation events.
- Collaborate with agency program coordinators for planning, implementing, and reinforcing volunteer systems.
- Have the ability to work flexible hours including nights and weekends, as necessary.
- Maintain training in fundraising (ex: Benevon Model) for purposes of cultivating volunteers/donors and participation as a speaker and leader for agency tours.
- Collaborate with programs staff to understand the in-kind needs of clients, staff, and agency sites.
- Provide training and communicate program needs to volunteers at the in-kind drop -off site.
- Respond to potential in-kind donors to match donation with agency need.
- Work with the Communications team to publish donation needs to donors, volunteers, and the community.
- Participate in fundraising activities, supporting as needed to ensure successful events for donors and volunteers.
- Serve as backup to the Development Coordinator, cross-training in donor functions, such as donation processing, acknowledgement letters, mail pickup, and general development support functions.
- Perform weekly thank you calls to donors, as needed.
- Maintain flexibility and willingness to pivot and jump in as needed to support the Development Office needs.
- Perform other related duties as assigned.
- Work with Diocese of Santa Rosa and local parishes as appropriate and requested.
Catholic Charities considers this position a mandated reporter of child abuse.
Agency Culture: It is essential that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values;
- A commitment to excellence in everything we do;
- A commitment to accreditation as well as performance and quality improvement;
- A commitment to outcomes and measured results;
- A commitment to innovation and to what is possible.
Education, Experience, and Skills Required
- Bachelor’s degree in human services, business, philanthropic development or related field and 1-3 years’ experience in volunteer program management and/or community engagement/donor management, preferred. An equivalent combination of education and experience will be considered.
- Minimum one year experience coordinating large numbers of volunteers and volunteer activities.
- Demonstrated proficiency with Office 365, Excel, PowerPoint, and familiarity with databases; willingness to learn and apply new software and platforms as necessary for the work.
- Experienced user of Facebook, Linked In, Twitter, Instagram, Pinterest, and other social media sites.
- Ability to enter data accurately and quickly and prepare clear reports based on the data. Experience with Raiser’s Edge preferred.
- Ability to supervise, motivate, and monitor performance of volunteers, and bless and release those who are not a fit for their role.
- Ability to make effective presentations to large and small groups of stakeholders.
- Ability to give direction and communicate in a friendly and informative manner with people from a wide variety of cultural and ethnic backgrounds and lifestyles.
- Ability to work independently, able to initiate good judgement and possess strong time management skills. Strong organizational ability; attention to detail and accuracy. Demonstrated ability to attend to detail and manage substantial load of paperwork.
- Appreciation of the role of a church-affiliated agency in the human service field.
- Passion and enthusiasm for the mission of Catholic Charities and its clients.
- Bilingual (English/Spanish) preferred.
- Possess valid driver's license; at least state required minimum of auto insurance.
- Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies, prior to start of employment.
Physical Requirements:
- Requires ability to sit up to 6 - 8 hours per day.
- Requires ability to walk, stand, bend, squat, pull/push, and grasp up to 3 hours per day.
- Occasionally may be required to lift items up to 25 pounds to a height up to 3 feet.
- Occasionally may be required to carry items up to 25 pounds for distances up to one block.
CATHOLIC CHARITIES IS AN EQUAL OPPORTUNITY EMPLOYER.