Employment Type : Full-Time
Overview
HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses five acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers.
HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.
Responsibilities
Job Summary
The Virtual Infrastructure Engineer III researches, develops, tests, analyzes and documents virtual desktop infrastructure software.
In addition, the Virtual Infrastructure Engineer III provides guidance, mentoring, training, and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
Researches, develops, tests, analyzes and documents Citrix technologies (Xen Desktop, XenApp, Provisioning Services, Storefront and NetScaler), VMware Horizon View technologies (Horizon View Administrator, View Composer and VMware Thin App), support virtual desktop infrastructure software, related components, virtual desktop resources and availability.
Coaches and trains less experienced engineers, identify coaching opportunities, and oversee work and productivity of junior engineers.
Creates, develops & oversees projects as needed, assign resources to projects assigned to the Virtual Infrastructure Engineering, manages incident distribution, and coordinates major incidents response.
Tracks and manages budget, performs discipline and rewards level I and level II employees under minimal supervision from management, manages development plans for staff, manages projects from start to finish, requisitions equipment and supplies, assists with staff scheduling.
Documents & submits new content to the knowledgebase, maintains the team website, create process maps, develops framework & processes around problem management, develops training materials for staff.
Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
Maintains a professional appearance for both themselves and their work environment.
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
Qualifications
Education
Bachelor's Degree or 4 years' related experience Computer Science, Computer Information Systems or a related discipline Required
Experience
6 years experience in Citrix XenApp/Xen Desktop and VMware Horizon View. Must be functionally experienced in daily operations, planning, design, configuration and implementation. Required