Virtual Customer Service Representative Details

Virtual Customer Service Representative

Limitless Learning Tutoring, LLC - Picayune, MS

Employment Type : Full-Time

This position is for a skilled Customer Service Representative (CSR) with at least five years in the field of experience. The CSR must have quality customer service mannerism and a passion to work with students and parents.

• Serve as the communication piece between students, parents, and teachers/tutors.

• Communicate with clients performing periodic check-ins, reminders, and follow ups.

• Maintain an organized file of all CSR resources, including client information.

• Uphold the values of Limitless Learning International.

• Serve as the Brand and Recruit Manager for Limitless Learning International.

• Participate in Community (Social Media Community) and/or Online Marketing Events.

• Answer phone calls, emails, and social media messages promptly and professionally.

• Create cohesive schedules for our tutors and teachers.

• Communicate the scheduling with tutors and teachers via email.

• Communicate with parents on scheduling and any issues at hand.

• Sign up new students who would like to work within our programs.

• Make outgoing sales calls to potential clients and School Districts

• Provide onboarding documentation to new students, and parents.

• Create and carry out a marketing plan for the company.

Please note that the duties will change as the position evolves.

Helpful skills for this position:

-Working knowledge of Google Docs, Sheets, Forms or Microsoft Word

-Comfortable navigating multiple online platforms at the same time

-Written and verbal communication skills

-Experience working in education

-Experience making outgoing sales calls

-Organization skills

-Capable of being self-starting and self-motivating

Job Types: Part-time, Contract

Pay: $10.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
To keep our CSR's safe, we have decided to allow them to work remotely.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 5 years (Required)

Contract Renewal:

• Likely

Full Time Opportunity:

• Yes

Work Location:

• Fully Remote

Hours per week:

• 10-19
• 20-29

Typical start time:

• 9AM

Typical end time:

• 8PM

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

Company's website:

• https://www.limitlesslearninginternational.com

Company's Facebook page:

• https://www.facebook.com/limitlesslearningt