Virtual Customer Representative Details

Virtual Customer Representative

dntl bar - New York, NY

Employment Type : Full-Time

Hi. We're dntl bar!
The current dental industry just doesn’t work for the customer. We decided to change that.
Welcome to the dntl bar revolution: dental for the people. We believe everyone deserves the very best dental care, so we flipped dentistry on its head and put people at the center of everything we do. At dntl bar, you’ll get: booking that’s easy, pricing that’s clear, locations that are modern, sleek & convenient, comfortable visits with boast amenities & most importantly, staff that actually cares about you.
So what do you say? Are you ready to join the revolution?

The role

The Virtual Customer Representative (VCR) is the first point of contact for most of our customers and patients and therefore responsible for setting the tone for dntl bar’s customer experience process. The VCR is responsible for having the knowledge and empathy required to answer questions, educate potential customers and provide solutions to complex situations through basic problem solving and communication with internal and external customers. VCR's provide prompt, accurate, friendly and quality service while utilizing appropriate computer systems to document calls, make appointments and relay important information throughout the company.

The Virtual Customer Representative reports to the VP of Operations and works in person out of dntl bar HQ in Manhattan.

Schedule:
Week 1: Tuesday - Thursday 11AM - 7PM, Friday 6:30AM - 2:30PM
Weeks 2 & 4: Saturday 8:30AM - 5PM, Monday - Thursday 11AM -7PM
Week 3: Monday - Thursday 11AM - 7PM, Friday 6:30AM - 2:30PM

Compensation: $20 - $23 hourly.

Essential Functions:

• Answer phone calls, chats and emails in a prompt and polite manner

• Handle all guest inquiries and questions in a timely manner

• Forward calls and/or messages to the appropriate departments; ensure all information is provided in a timely and professional manner

• Answer patient questions and provide education regarding (but is not limited to): services, payment plans, appointments and general availability.

• Responsible for handling complex client service issues and concerns.

• Schedule appointments when requested; monitor cancellations and reschedules as needed

• Maintain outstanding customer service and hospitality to everyone

• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

Job Requirements:

• A high school degree or GED

• 1-2 years of experience working in any high-volume/high-intensity service industry (e.g., call center, hospitality, restaurant, hospital, medical office or retail environment) preferred; previous experience in the dental field highly preferred

• Above average phone etiquette

• Good understanding of computer technology and how to navigate through a web-based computer environment using multiple browser windows at once

• The ability to effectively communicate with our customers and staff

• Possess basic problem-solving skills

• Ability to problem-solve and work independently

• Excellent verbal, written, and interpersonal communication skills

• Advanced computer proficiency and superior typing skills

• Passion for helping others

• Denticon user experience is a plus

What We Offer:

• Medical and vision insurance (immediately eligible upon hire)

• Competitive and comprehensive dental benefit package (through us!) including:

• $2,500 annual dental care stipend

• $800 lifetime orthodontic stipend for restorative + orthodontic work (we currently offer alignment services with Invisalign and Candid)

• FREE routine teeth cleanings, exams and x-rays twice a year

• 15% discount on all dental work + specialty care

• 10% discount on all oral care products

• Traditional 401K retirement program

• Pre-tax transit & parking benefits

• Recognition and rewards programs to recognize successful teams

Equal opportunity employer
dntl bar provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10010: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you read the schedule portion of the job description, and are you able to commit to this schedule?

Experience:

• Medical receptionist: 1 year (Required)

Work Location: One location