Employment Type : Full-Time
Primary Location: 1440 E 15th St, Tucson, AZ, USA Division: Cox Communications Job Level: Individual Contributor Travel: No Schedule: Full-time Shift: Day Job Requisition Number: 202104296 VIRTUAL CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE Connections are important, and were not talking about pairing a Bluetooth. Were talking about that remarkable connection that happens between a customer and an associate who truly "gets" their needs. Its that contagious "I wanna keep coming back" connection that we aspire to make as commonplace as hipster podcasts. Were Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. Were on a quest for a full-time Call Center Customer Experience Associate- Work From Home who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. If youre looking for a great company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $15.50. You will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like were on your frequency, then keep reading. What Youll Do Youll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, youll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. Youll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. Youll also provide world-class service by selling them solutions that enrich their experiences. And speaking of customer experiences, youll totally own that. That means youll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. Whats In It For You? Who You Are Youre as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesnt clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. Youre personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. Youre confident in your ability to troubleshoot technical issues and upsell when the moment is right. Youre always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. Minimum: Preferred: Join the Cox family of businesses and make your mark today! About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. About Cox We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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