Vice President - Fund Services Operations Support Details

Vice President - Fund Services Operations Support

JPMorgan Chase Bank, N.A. - Boston, MA

Employment Type : Full-Time

Key Responsibilities

• Lead a team which is the point of Contact for internal/external queries and issues
• Work with Technology, Operations and Stakeholders to determine process improvements and strategic direction
• Daily BAU Query Management and Resolution
• Responsible for Issue Management, Escalation and Remediation
• Daily Oversight of internal stakeholders including governance of standard operating, manual and client specific procedures
• Partner with internal stakeholders to manage issues, resolution and prevention of issues
• Oversight of risk review program, hub and recon governance
• Compilation and reporting of key metrics to senior management
• Partner with various stakeholders for cost-to-serve models
• Other special projects as needed

• 10-15 years of experience in Operations
• Strong technical skills including accounting principles and theories
• Thorough knowledge of theoretical and technical nature of Mutual and Institutional fund accounting and administration
• Ability to be effective in a global operating environment and a matrix management organizations
• Exceptional leadership and staff development skills with prior team management experience
• Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and externally
• Analytical skills, problem solving, good critical thinking and decision-making skills
• Experience working across multiple business areas and/or functions to deliver results
• Excellent verbal and written communication skills; executive presentation skills
• Ability to work independently and multitask in a fast paced environment
• Relationship building skills - develop internal and external partnerships to drive results
• Working knowledge of one or more CIB/FSO product, service or operations areas preferred
• Working knowledge of Tableau and Alteryx preferred
• Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio and ability to present to senior management.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.

Equal Opportunity Employer/Disability/Veterans