Veterinary Receptionist
Vet Stop Animal Clinic (St. Peters, MO)
The Position:
This position is typically the first point of contact, welcoming our pets and clients as our ambassador. It is a critical position in helping to support the management of an efficient, friendly, clean, and customer focused service environment. The candidate will manage our front desk on a daily basis and perform a variety of customer and administrative tasks and activities. Ultimately, this position’s duties and responsibilities are to ensure the front desk welcomes our patients/clients/guests positively and executes all administrative tasks to the highest quality standards.
Job Responsibilities:
- Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
- Checking patients in, discharging patients, invoicing
- Answer phone calls which may include answering questions, scheduling appointments and recording messages for doctors and staff
- Handle incoming and outgoing mail and email
- Update and file patient charts
- Enter data into computerize billing program
- Retrieve prescriptions as needed
- Assist with pet supply purchases such as food, supplements, and grooming items
- Maintain the cleanliness of waiting room
- Manage retail sales business and assist with inventory needs
- Help maintain safety procedures by ensuring all processes/procedures are understood and followed
- Must be able to multitask
- Must be able to lift 30lbs or more, bend, stoop and stand for long periods of time.
- Travel may be required.
Skills / Qualifications:
- High School Diploma or relevant education and work experience
- Customer Service Attitude
- Excellent organizational skills including the ability to multitask
- Time management skills with the ability to prioritize tasks
- Tech savvy, comfortable with office equipment and learning new systems
- Team oriented, willing to jump in and offer support
- Ability to be resourceful and proactive when issues arise
- Solid verbal and written communication skills
- Professional and positive attitude
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Veterinary: 1 year (Preferred)
- Receptionist: 2 years (Preferred)
Work authorization: