Veterinary Laboratory Customer Support Specialist Details

Veterinary Laboratory Customer Support Specialist

Zoetis - Tampa, FL

Employment Type : Full-Time

Key Qualifications

Friendly, welcoming approach to helping people, you have a natural ability to make people smile :)

Excellent problem-solving skills, with or without a defined process in place.

Great on the phone!

3+ years’ experience in a customer-facing role in the veterinary field required, including broad clinical knowledge and an understanding of veterinary diagnostic testing.

Excellent computer & internet skills and ability to resolve complex software issues.

Organized, timely follow-up on customer requests, you work well with all ZRL Specialists (our team) to meet our commitments.

ZNLabs, now known as Zoetis Reference Labs (ZRL) is a part of Zoetis, which is a global leader in Animal Healthcare.

Description of Duties and Responsibilities

ZRL Customer Service Reps are the primary support people for our customers (veterinarians and veterinary staff). In this role, your responsibilities include:

Provides primary telephone and online support for all ZRL customers.

Helps new customers get started with ZRL, including creating user profiles in ZRL software systems.

Helps existing customers with service, clinical, technical and billing questions.

Works closely with laboratory staff to resolve technical & clinical issues, including additions, changes and updates to lab requests.

Creates starter or supply refill kits, packages and mails via UPS.

Takes on additional projects and responsibilities based on interests and opportunities within ZRL (in other words, you like a challenge!)

Other Knowledge & Qualifications

Strong interpersonal, written and oral communication skills.

Robust organizational and time management skills.

Flexible schedule and ability to respond to the demands of a national 7-day-a-week startup required. Required availability includes nights up to 9PM EST and weekends.

Associates or Bachelor’s degree in a related field preferred

About Zoetis Reference Laboratories

Zoetis Reference Laboratories is a new national veterinary clinical diagnostic laboratory network. We are focused on revolutionizing the reference laboratory space for companion animals. We are a team of friendly, motivated and highly collaborative business and veterinary professionals looking for top tier professionals to join our growing team. We are part of Zoetis, a Fortune 500 company focused on animal health.

Competitive compensation and a great healthcare plan

Location Tampa, FL

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.