Job Summary
The Venue Manager partners with the Restaurant General Manager to provide exceptional service for the guests, and create a positive and fun environment for our associates. They provide engaging training for the associates, and help develop a team that is efficient and hospitable. They are a role-model for our associates with their Operations knowledge and performance, and enjoy making the F&B areas function smoothly and efficiently.
Duties & Functions
- Assisting the Restaurant General Manager in the development, implementation and maintenance of quality service standards
- Ensuring food and beverages are being served in a professional and timely manner
- Monitoring set up and maintenance of department to ensure all side work is complete
- Interacting with guests to ensure a positive guest experience; attending daily pre-meal meetings
- Conducting ongoing service training of department associates and assisting in the completion of daily shift
- All other tasks and duties as assigned
Qualifications & Standards
- Minimum of two years’ experience in customer service.
- Minimum of two years’ experience in Food and Beverage.
- Excellent telephone etiquette.
- Exceptional guest recovery skills.
- Enjoy interacting with people in a fast paced environment.
- Excellent organizational and time management skills.
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
- Must possess a positive attitude.
- Must be willing to participate in a learning environment.
- Must integrate company values throughout all interactions.
- Must be able to quickly adapt to effectively using new software products.
- Must be dependable and available to work weekends, nights and/or holidays based on business demands.