Van Driver/Front Desk Clerk Details

Van Driver/Front Desk Clerk

YWCA Seattle | King | Snohomish - Maple Valley, WA

Employment Type : Full-Time

This position should attract persons who enjoy providing customer service. You will be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality human services. The Van Driver provides weekday/weekend transportation to the residents of the YWCA’s Passage Point Homes to transit connections for personal appointments, shopping trips, recreational outings, etc.

The YWCA Passage Point is a supportive housing site with services designed to assist residents who are transitioning from incarceration to the Renton/Issaquah/Maple Valley community. All residents are committed to working toward housing stability and reunification with their children.

This position has a social justice component that will allow for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. Valuing diversity and championing anti-racism policy are core values. As an equal opportunity employer, we highly encourage people of color to apply.

• The Shuttle Driver is responsible for providing safe, timely and courteous transportation for residents while providing quality service
• Adheres to all YWCA Passage Point (PP) policies with regard to transport of adults and children
• Assists residents with any special needs during transportation; such as carrying packages, opening doors, assisting residents onto and out of the vehicle and to the point of destination
• Provides miscellaneous pickup and delivery services as directed
• Tracks and coordinates approved transportation destinations
• Works in coordination to provide transportation with PP case managers or any YWCA program staff that support PP residents
• Assists YWCA staff when requested with deliveries and donations and with volunteer projects
• Shows demonstrated ability to interact with people of different cultures
• Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions
• Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
• Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
• This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned including front desk coverage and answering phones

• Must have valid Washington State Driver License, insurance and an acceptable driving record. An acceptable driver's record is defined as less than two citations for moving violations or accidents within the past three years.
• Must pass YWCA driving test.
• Must pass criminal back ground check
• Must be knowledgeable of all safety precautions and comply with safety procedures
• Must be willing to work flexible shifts including, but not limited to evenings and weekends
• Ability to react calmly in emergency situations and be considerate.
• Ability to work semi-independently without direct supervision by following all policies and procedures and the ability to follow through on assigned tasks
• Must be able to work with ethnically and economically diverse adult and children populations
• Demonstrated understanding of the intersection of racism and poverty
• Experience working with communities of color and people from different cultures than your own
• Demonstrated commitment to anti-racist principles
• Demonstrated understanding of the intersection of racism and poverty
• Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products
• Basic math skill is also required for proper documentation of work details
• Core Competencies Expected: Fostering Diversity, Race & Social Justice Advocacy, Attention to Detail, Communication: Oral and Written, Customer Service, Planning and Organizing, and Professionalism in Service

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. In performing this position, the employee:

• All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
• Continuously local travel to multiple locations for off-site meetings and transport of residents to meeting, appointments and transit sites.
• Frequently uses speech, hearing, and sight abilities in exchanging information with residents, agency staff, employers, representatives of community organizations and other individuals in the community
• Frequently uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies
• Occasionally lifts/carries up to 20 pounds in performing duties in the office and in traveling to off-site meetings
• Occasionally reaches outward, stands, squats, kneels, bends, walks and reaches above shoulders in performing duties in the office and in traveling to off-site meetings

• Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time