User Research Coordinator (Contract) Details

User Research Coordinator (Contract)

Crunchyroll - San Francisco, CA

Employment Type : Full-Time

Who We Are

We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Our team carries out user research for usability testing, focus groups, surveys and ethnographies to get a better understanding of what our users want. We have a great need for surveys that come from all departments such as original content, events, marketing, brand etc. We are a team that can combine user research and other data to build a more complete picture of customers. We are fast paced, analytical, detailed and fun. Learning about our customers wants and needs is very important for building great products.

Please note that this is a 6 month contract position.

Crunchyroll employees are currently working from home and we are still conducting remote interviews and hiring during this time. This role is expected to start remotely and we'll work closely with you as we understand every person has unique circumstances.

Our headquarters is located in downtown San Francisco, where our group of cross-functional experts assemble to create experiences for Crunchyroll's passionate communities.

• Strong organizational skill and attention to detail
• Outstanding interpersonal, collaboration, communication and note taking skills
• Ability to work independently with minimal supervision
• Natural curiosity to improve process and enjoy problem solving
• Copyediting or proofreading skills (required)
• Graphic design skills (for crafting research results decks)
• Comfortable with learning and helping resolve issues with new softwares/tools/or recording equipment

• Previous experience or coursework in User Research
• Interest in anime, pop culture, animation, video games, tech and geekdom
• Analytical skills
• Experience with data visualization and presentations (Using Excel or Google Sheets and Data Studio)
• Experience creating online surveys
• Foreign language skills
• Experience working in Jira and Agile environments
• Project planning experience

• Work closely with various cross-functional teams to improve existing processes and programs
• Coordinates research logistics including recruiting, incentives and materials
• Consents test participants and maintains detailed research records
• Manages research drive, including uploading documents like consent forms
• Schedules meetings, updates research team calendar and webpage
• Tracks software licenses, contracts, and vendors
• Assist with travel arrangements and logistics
• Runs agile meetings and research ticket backlog grooming sessions
• Leads payments for subjects and vendors
• Updates multiple databases, including helping the team build a searchable database of research insights
• Participates in some research meetings and takes/synthesizes notes
• Proactively suggest ways to improve research systems

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact recruiting@crunchyroll.com before giving away any information.

Crunchyroll, the world's most popular anime brand, connects anime and manga fans across 200+ countries and territories with 360-degree experiences.

Fans have access to the largest collection of licensed anime through Crunchyroll, Anime Digital Network (in partnership with Citel, a subsidiary of Média-Participations), and Anime on Demand video streaming services, translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. Crunchyroll's services also extend to licensing of theatrical, TV, home video, and consumer product rights.

Fans engage further with events (including owned events Crunchyroll Expo, Anime Awards, Crunchyroll Movie Nights, KAZÉ Movie Nights), consumer products through eCommerce and retail partners (Crunchyroll, KAZÉ, AV Visionen), Crunchyroll Games, KAZÉ Games, and manga (KAZÉ Manga, Crunchyroll Manga app, Crunchyroll Manga Store).

Crunchyroll was founded in 2006 and is headquartered in San Francisco, with offices in Los Angeles, Tokyo, Paris, Chisinau, Lausanne, and Berlin (AV Visionen). VRV (U.S.) and Eye See Movies (Germany) are also Crunchyroll brands.

You'll see these in action if we're lucky enough to have you:

• Embrace Originality - We've taken different paths to get here - but we're in it together to win in anime
• Fuel Passion - Understanding fandom makes us better at what we do
• Champion Change - We're agile and see change as an opportunity to lead by example
• Hustle Intentionally - As fans of our fans, we always want to do more - but we're deliberate in our path
• Elevate Anime - We're showing the world how special anime is

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.