UPS Center/Asst/Store Manager Details

UPS Center/Asst/Store Manager

The UPS Store #0318 - Danville, CA

Employment Type : Full-Time

JOB DESCRIPTIONThe UPS Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (job related training certificate or a degree), three years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able motivate a team to optimize performance. RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Sales Experience required.

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations
• COT Certification preferred, not required
• Must have UPS Store experience (familiar w/ all profit centers)
• Notary license a plus

• Excellent Advancement Opportunities
• Employee Discounts
• Web-Based Training to improve business acumen and skills
• Eligibility for Bonus & Incentive Plans
• Employee perks/discounts (subject to limitations)
• Direct Deposit
• Recruiting Referral Bonus Program
• Sick Time
• Formal On-the-Job Training Program
• Paid Training
• Uniforms Provided