OVERVIEW: The Universal Bankers has duel responsibilities including processing transactions accurately and efficiently in accordance with established policies and procedures. Identify customer needs and refer financial products and services to consumer and small business customers. Act as Abacus’s face to the customer and consistently seek to create an excellent customer experience by demonstrating Ensure regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act are adhered to. Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework. Understand and live the values that support our culture. Treat all customers equally and fairly. Adhere to policies and procedures. Stay informed of key priorities and business updates. Execute sales and service plays and processes. They need to be able to cross-sell products to customers by addressing unique needs of every customer.
Primary Accountabilities/Responsibilities:
- Receive commercial and consumer deposits, verify correct cash amount and endorsements and issue receipts without supervisor verification up limits as assigned by your position level.
- Introduce clients to and refer new products and services, and generate leads for other members of the sales team to close.
- Achieve specific sales and service goals while balancing operational duties to ensure transactions are handled accurately and efficiently.
- Receive, verify and pay negotiable items and cash for deposit, credit payments and collections.
- Responsible for delivering the Client Experience by providing excellent client service with each interaction while performing routine banking center and client service duties.
- Place holds on deposits for uncollected funds and completes all basic transactions for lobby and drive-up clients and demonstrates basic proficiency with our systems.
- Daily balancing the cash drawer within the established teller difference policy.
- Protect all client and bank information, and follow Customer Privacy and Information Policy & Procedure for communication with clients, vendors and associates.
- Adherence to bank’s operational compliance, audit and security policies and applicable state and federal laws.
- Interact with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.
- Safe Deposit Attendant
- Provides sound advice at every customer interaction to create a positive customer.
- Experience and ensures that the customer’s financial needs are met.
- Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
- Ensures customer problems are handled appropriately, escalating issues when necessary, know when to consult Managers and when to “Bump-it-Up”.
- Educates customers about bank products and services.
- Performs a broad range of tasks of varying complexity and scope.
- Generally resolves problems independently, escalating more difficult issues to supervisors.
- Assesses customer information and suggests appropriate product and service solutions.
- Sells customers on value and benefits of suggested alternatives and closes sales.
- Maintains strong product and sales knowledge and champions core service values.
- Responsible for meeting or exceeding specific individual sales goals.
- Cross-sell products to provide multi-services for customers and make referrals to partners.
- Engages customers in conversations regarding their current and future financial needs.
- Greet and interact with customers to build relationship and actively offer help to customers.
- Engage in Lobby management “High Quality Services Standard” to maintain the service efficiency and effectiveness.
- Must be bilingual in Chinese
HOW TO APPLY
Please email your resume with cover letter and salary requirements to Abacus Federal Savings Bank, Attention: Human Resources Department. To be considered, please include Universal Banker within the subject line of your email.
Abacus Federal Savings Bank is an equal opportunity employer. As such, the bank provides equal employment opportunity for all employees and applicants without unlawful discrimination with respect to age, citizenship status, color, creed, disability, ethnicity, gender identification, marital status, military status or veteran, national origin, political association, political/personal convictions, predisposing genetic characteristics, race, religion, sex, sexual orientation, socio-economic status, geographic location, philosophies, or any other classification protected by federal, state or local laws, in all employment decisions, including but not limited to recruitment, hiring, training, compensation, promotion, demotion, transfer, lay-off, and termination, and all other terms and conditions of employment. All employment –related decisions are based solely on relevant criteria including training, experience and suitability.
Management reserves the right to change this job description at any time according to business needs.
Work Remotely
Job Types: Full-time, Part-time
Pay: $15.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Work Location: One location