Unit Clerk - S1 24hrs/Days Details

Unit Clerk - S1 24hrs/Days

Morton Hospital - Taunton, MA

Employment Type : Full-Time

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

KEY RESPONSIBILITIES:

• Transcribes and transmits physician’s orders to appropriate areas under the supervision of the R.N.
• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
• Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
• Receives, places and transfers calls using appropriate telephone etiquette
• Handles telephone information requests with courtesy, accuracy and timeliness
• Works in collaboration with the interdisciplinary team to achieve patient and unit goals
• Inventories and orders unit stock, ensures proper supplies are on hand
• Demonstrates the ability to adapt to change in the workload
• Initiates patients charts on admission and maintains in appropriate organizational and sequential order
• Demonstrates a complete knowledge and use of all forms
• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
• Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

CUSTOMER SERVICE SKILLS:

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer’s satisfaction

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• High school diploma/GED equivalent
• Preferred previous clerical/administrative experience