Underwriting Service Assistant Details

Underwriting Service Assistant

State Farm - Dunwoody, GA

Employment Type : Full-Time

Overview:
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!Responsibilities: Selected candidates will receive training and successful completion of the initial training period is mandatory. Candidates must be flexible regarding placement into any specific functional area or line of business. Two distinct roles/Job Descriptions:

• Production Role– Primary responsibility is processing policy transactions for new and existing business.

• This role requires sitting at a desk processing policies.
• Very production driven and fast paced.
• Standard work process listing all items that should be in a policy and making sure the policy is complete.
• Critical thinking and detective type research work is required.
• Must be able to stay focused and be resourceful.

• Contact Center - Serves as primary contact for Agents and Agency employees that have questions or want to find out the status of a policy. Fast paced environment, processing customer transactions, etc.

• Communicates with Policyholders, Agents, Producers, or third parties via various communication media, including chat and phone.
• Handles various contact types (i.e., chat software and phone) to resolve Agent questions and issues.
• Addresses adverse situations (Ex: Billing issue, pricing issue, actual Premium vs. quoted premium, status of policy, errors on policies).
• Reviews and processes applications according to established referral guidelines.
• Performs premium breakdowns, electronically and/or manually calculates rates.
• Prepares/types and assembles routine policy forms, endorsements and filings.
• Types certified copies for policy coverage as requested.
• Receives, opens, sorts, matches, and distributes mail and forms internally.
• Types and/or processes a variety of reports, endorsements, filings, form letters, and cancellation letters.

Onboarding: Selected candidates will be expected to be in the office during Onboarding and some portion of training that is to be determined. Associates will then transition to a Hybrid work arrangement. Candidates must have a stable internet connection at all times.

Training Details: Training is extensive. Mandatory paid training will take place 8:00 am - 4:30 pm Monday-Friday. The length of training depends on the function in which you are placed, and varies between 6-15 months in total duration. Limited time off will be granted during the training. Please ensure you are able to commit to the mandatory training before applying. Schedules during training are subject to change based on business need. Once training is completed, various work shifts apply depending on business need and the function where each employee is placed. Our team works in a shift environment between the hours of 7:00 a.m. – 7:15 p.m. Monday through Friday and may include holidays based on workload and job requirements. Schedules may change based on business need and will require flexibility. May not be able make schedule accommodations, must be available to all shift times.
Incumbency: Incumbency requirements of 24 months prior to employees being able to post for lateral opportunities outside of Property Casualty Underwriting (PCU) and 12 months for promotional opportunities.Qualifications:

Competitive candidates will have demonstrated a history of the following skills, competencies and qualifications:

• Knows where to find answers and serves as a technical and procedural resource.
• Demonstrated attention to detail and ability to produce quality work.
• Communicates clearly, professionally and empathetically both verbal and written through remarkable customer service skills.
• Ability to provide remarkable customer service in all interactions with agents and associates.
• Ability to handle multiple computer applications in a fast-paced collaborative team environment; Experience with Microsoft Office software.
• Thrives on accountability to your team, your work and your schedule.
• Decision Making and Technical Expertise