ubreakifix Operations Supervisor, Supply Chain
Employment Type : Full-Time
Location: Orlando, FL
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:The ubreakifix Operations Supervisor, Supply Chain is responsible for organizing and directing the daily activities of the Mail-In Repair team in Orlando, FL. This team completes efficient and high-quality consumer electronic repairs in partnership with carriers. The main responsibility of a Supply Chain Supervisor is to manage, develop and guide operational employees to ensure their ability to provide outstanding results and execute tasks effectively. Supervisors will also be accountable for ensuring employees are meeting quality standards as they relate to the operational work standards and calculating performance metrics.
Essential Duties and Responsibilities:- Evaluate Staffing Levels to ensure that safety, quality and production plans are met
- Manages and owns key performance indicators
- Assists in repairs if needed
- Ensure training is complete for new and existing employees to process updates and changes
- Review and Evaluate teams daily to ensure processes and accountability measures are in place
- Conduct monthly 1x1 discussions/performance reviews with employees to ensure they understand current and future targets
- Collaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted
- Mentor and train team members on complex consumer electronic repairs
- Review Operational Work Instructions to make sure that your department is compliant
- Lead team meetings to provide information about daily targets, process and procedure updates, company news and any additional information that is pertinent for employees to complete their job
- Meet or Exceed inventory accuracy metrics for your department
- Promote and Adhere to Asurion Core Values daily for self and team
- Promote and Adhere to the Employee Handbook daily for self and team
- Compile reports regarding your department’s activities to ensure that your daily plan matches what is needed
- Ensure daily targets to internal and external customers are met daily
- Ensure request from Global/Local HR request are completed on time (compliance courses, workday and etc.)
- Ensure Payroll systems are accurate and updated daily
- Ensure internal departmental databases are updated daily
- Perform other duties/projects as assigned by area managers
- Any other duties assigned by Leadership based on business needs/customer risk
- Respect core values of ubreakifix/Asurion and comply with the Company's policies and procedures
Here’s what you’ll bring to the team:- 4-year degree or equivalent leadership experience
- 2 years of consumer electronic repair experience is preferred
- Demonstrate the ability to understand and apply problem solving techniques in day to day activities
- High energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a dynamic environment
- Excellent communication and presentation skills
- Able to work with a diverse team
- Computer skills in Microsoft Office Suite
- Able to multi-task within a dynamic environment
- Comfortable working in a warehouse environment and standing for long periods of time
- Able to lift up to 50 pounds comfortably
We take care of you (benefits/perks):- Competitive pay and benefits including health, dental, and vision
- Retirement savings plan
- Paid time off
- Continuing education support
- Ongoing training to grow your skills
About ubreakifixSince its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!