Training Manager Details

Training Manager

ClearSource BPO Inc. - Remote

Employment Type : Full-Time

SUMMARY OF THE JOB:

Plan, lead, implement, develop, and coordinate Training initiatives and ensure that service level agreements with clients and organizational objectives are both met

ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

• Ensure that Training functions are implemented effectively on a timely basis
• Confer with management and identify training needs based on projected production processes, changes, and other factors
• Plan, implement, and develop training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, and workshops
• Plan, implement, and develop new training programs or modifying and improving existing ones
• Equip Training Supervisors or Senior Staff with techniques and skills for training and dealing with their respective subordinates
• Manage Training Supervisors or Senior Staff performance
• Coordinate with clients to ensure consistency in the implementation of performance standards
• Generate and send Training reports as needed (Audits, Monthly, Action Plans, etc.)
• Assist in the strategic planning and fiscal management of the department
• Perform other duties and responsibilities that may be assigned from time-to-time

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in any field, Master’s Degree is a plus
• Five (5) years of training or teaching experience
• At least three (3) years of Instructional Design experience
• With experience facilitating virtual training sessions/classes
• Special certification or diploma in any training-related field is preferable, but not required

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

COVID-19 considerations:
Remote interviews, work from home arrangement

Work Remotely:

• Temporarily due to COVID-19