Training Manager Details

Training Manager

Dunkin Donuts | Awale - Houston, TX

Employment Type : Full-Time

Training Managers are responsible for training the team to meet Brand operational and food safety standards and to perform the day to day duties of their roles.

Responsibilities Include:

• Performs all responsibilities of restaurant team members
• Train and coach restaurant team members on their roles and responsibilities and ensure they are meeting all Brand and food safety standards
• Train restaurant team members and ensure completion of required training using Brand and franchisee’s tools
• Help onboard restaurant team members using Brand and franchisee tools and systems
• Ensure restaurant team can execute new product rollouts including training, marketing and sampling
• Communicate clearly with restaurant team members and managers
• Serve as a role model for restaurant team members
• Provide great guest service and coach restaurant team members to do the same
• Travel required between multiple location

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous experience in retail, restaurant or hospitality preferred
• High School diploma or equivalent

Key Competencies:

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.