Provide daily on-site service to our customers, diagnosing, repairing and maintaining digital copiers, printers, and fax machines, including multifunctional and connected digital products
- Manage service territory and provide outstanding customer service to clients
- Be willing to obtain manufacturer certification in all multi-function devices provided to our customers
- Self-sufficiently plan equipment service work by evaluating requests, planning, routing, and confirming appointments
- Document all service actions taken by completing forms, reports, and logs as required
- Demonstrate hands-on knowledge of the specifications, features, capabilities, and benefits of the office equipment we provide
- Assess and troubleshoot customer software and hardware support issues
- Verify post-service equipment functionality by completing test operations, making any additional adjustments as necessary
- Coordinate with dispatch unit to keep them informed on the status of all activities
- Follow manager's guidelines for daily productivity of appointments
- Follow-up on all customer commitments in a prompt manner
Job Qualifications
- 2+ years of copier repair experience
- Experience with Toshiba multi-function devices is a plus
- Computer proficiency with an understanding of commonly-used software programs and the basics of computer networks
- Excellent listening, interpersonal, communication, customer service, and observation skills are essential
- Professional appearance
- Valid driver’s license required
Education:
- High School diploma or equivalent required
- Technical School certificate preferred
- Associates Degree, A+, Net+ Certification preferred
Job Type: Full-time
Pay: $38,000.00 - $58,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
Experience:
- multi-function copier troubleshooting and repair: 2 years (Required)
- certification from a major manufacturer: 2 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location:
Work Remotely: