Summary:
The To- Go Specialist/Cashier role is to provide ?Guest First? service at all times. This includes friendly and timely interaction with Guests and Team Members, suggestive selling, answering questions, taking, packaging, and delivering the Guests? order, cooperative service, and following up to ensure each Guest receives their correct food and/or drink order. Every Guest is made to feel welcome at all times.
Essential Duties and Responsibilities:
- Welcomes and greets the Guests following established service guidelines
- Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services
- Clearly understands correct procedures in serving Guests with allergens
- Takes food and beverage orders in person or over the phone from Guests, repeating order for Guest confirmation.
- Correctly enters orders in our point-of-sale system following established ringing guidelines
- Follows alcohol awareness procedures
- Packages food and beverages for our guests remembering special requests and additional items
- Prepares final bill, presents check to Guest, accepts payment, and processes credit card charges
- Follows established cash handling procedures.
- Performs side work at the start, throughout, and end of each shift as required
- Performs all duties and responsibilities according to the Company?s written Employment Guidelines
- May be assigned additional tasks in support of the business
- Ability to communicate clearly and concisely with Guests, other Team Members, and Managers in the predominant language(s) of our guests
- Possess basic math skills and have the ability to handle money and operate a point of sale system
- Must have a working knowledge of dining room and service procedures and functions
- Ability to manage his or her own work flow and resolve questions and problems with supervisor
- Ability to stand and/or walk throughout the entire shift and work in a restaurant environment
- Ability to lift up to 50 lbs.
- Regularly required to stand and walk for long periods of time
Educational/experience requirements:
- At least six months of related experience preferred
- High school diploma or general equivalency diploma (GED) preferred