Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Essential Job Responsibilities:
General Responsibilities including, but not limited to, the following:
- Thorough understanding of and adherence to process defined in TMG job aids and client SOP.
- Manage daily incoming workload, distribution and quality in all areas to ensure task completion and quality is meeting SLA.
- Monitor staff productivity and make corrections as necessary.
- Provide coaching & development to assigned staff under direction of the Office Services Manager.
- Be immediately responsive to customers. Act as the primary point-of-contact for customers to ascertain needs, answer questions, respond to complaints and resolve problems relating to any of the employees or services of the mail room.
- Ensure purchasing and payment activites are following stated procedures and meeting SLA.
- Act as primary point-of-contact of building access and security and quarterly access card audit.
- Interact with vendors to schedule maintenance and repairs of office equipment and facility.
Requirements:
- High school diploma or equivalent is required.
- Possess a minimum of 3 years experience in a leadership role.
- Ability to multi-task and work with minimal supervision.
- Possess excellent communication skills, both written and oral and be able to establish working relationships.
- Proficient in Microsoft Excel, Word, PowerPoint and Outlook.
- Knowledge in Insurance a plus.
- Must be able to lift 50 pounds.