Temporary Exhibition Support Representative Details

Temporary Exhibition Support Representative

Toledo Museum of Art - Toledo, OH

Employment Type : Full-Time

Job Title: Temporary Exhibition Support Representative Department: Visitor Experience
Reports To: Visitor Experience Manager
FLSA Status: Non-Exempt
Job Status: Temporary, now through 5/2/2021. Part-Time, approximately 15-20 hours weekly. Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus.

And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.
SUMMARY
The Temporary Exhibition Support Representative serves as the visitor’s principal point of contact during special exhibitions. This position works to continually raise the profile of the Museum as a visitor centric organization within the community. This is a truly unique opportunity to be a part of the Visitor Experience team, specifically assisting with the Wayne Thiebaud 100: Paintings, Prints and Drawings exhibition. KEY ACCOUNTABILITIES

• Greets and positively engages with guests while providing directions and information regarding the campus, permanent collection, special events, and special exhibitions and artists.
• Responsible for verifying and collecting tickets from guests near special exhibition entrances and allowing them entry into the special exhibitions.
• Actively promotes Museum membership, special events, special exhibitions, and merchandise while engaging visitors.
• Responsible for proactively identifying, troubleshooting and deescalating issues occurring in the galleries and across the Museum campus.
• Works closely with Protective Services to ensure the safety of visitors and the collection; actively promotes the safety policies of the Museum.

EDUCATION AND EXPERIENCE

• High school diploma or GED equivalent.
• Minimum of 2 years’ experience in visitor service, hospitality, customer services or sales.

SPECIALIZED KNOWLEDGE, COMPETENCIES, AND ABILITIES

• Ability to work flexible hours including evenings, weekends and holidays
• Exceptional communication skills with the ability to facilitate positive dialogues with diverse audiences and build rapport with Museum visitation one-on-one or in groups
• Knowledge or strong desire to engage with and learn about art and museum practices
• Strong observation and awareness abilities, including noticing unusual circumstances and situations requiring attention
• Demonstrated problem-solving and decision-making skills
• Deep interest in and experience with engaging and interacting with a diverse visitation

WORK ENVIRONMENT
Position requires extensive physical mobility – must be able to move about multi-gallery posts during entire shift and be able to stand for up to 4 hours. Sound level in galleries varies from very quiet to noisy, depending upon activity level. Must be able to communicate verbally both person-to-person, electronically and by radio and visually observe all activity on assigned posts. The person in this position frequently communicates with public membership and staff who have inquiries and must be able to exchange accurate information in these situations; May occasionally lift up to 35 pounds.
The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.