Temp Customer Service Representative * (No Nights or Weekends!) * Details

Temp Customer Service Representative * (No Nights or Weekends!) *

Cotiviti, Inc. - Utah

Employment Type : Full-Time

Cotiviti is urgently hiring!

For the safety of our employees and those considering employment with Cotiviti, we are currently conducting all interviews virtually. In addition, the majority of the Cotiviti team is currently working remotely, and we are onboarding new hires remotely as well. As we monitor the pandemic, these arrangements may change and we will update accordingly.

Are you ready for a rewarding career in the healthcare industry? Come join our team of 5000+ employees on a growing team of 500+ Call Center Agents in reshaping the economics of healthcare. Cotiviti drives better healthcare outcomes through data analytics. This means taking in billions of clinical and financial data points, analyzing them, and then helping our clients discover ways they can improve efficiency and quality. Learn more at www.Cotiviti.com.

This role is temporary to start but may convert to long-term with benefits based on business needs.

FANTASTIC PERKS

• $14.50/hour to start
• No nights or weekends
• No irate customers or sales calls
• Paid Holidays
• Incentive bonuses on top of hourly pay

Check out this video to see what it's like to work in our Call Center!
https://www.youtube.com/watch?v=HBAPEA0dkCo

Responsibilities:

The Records Retrieval Agent represents the clientele of Cotiviti in requesting and obtaining medical records from healthcare providers.

• Contact healthcare provider offices to request copies of medical records
• Identify and coordinate the method for record retrieval with provider offices
• Maintain professional and frequent contact with provider offices throughout the record retrieval process
• Provide accurate and timely updates on the record retrieval status to Cotiviti clients
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Requirements:

• High School diploma, GED, or equivalent work experience
• Previous call center sales or collections experience preferred, not required. We will provide training
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
• Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures
• Must be able to work well in a team environment
• Demonstrated understanding of HIPAA regulations preferred
• Typing speed of 30 words per minute (wpm) with 90% accuracy
• Basic computer navigational skills
• 4 weeks of training for which 100% attendance is required
• Internet upload speed of 25 mpbs and download speed of 5 mpbs

#LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)