Employment Type : Full-Time
POSITION SUMMARY: The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc. Demonstrate knowledge of available products and services, and educate customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings. Recognize customer needs and refer customers to appropriate bank partner(s) for cross- sell or service opportunities. Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc. Provide consistent, distinctive service to all customers when delivering the FirstBank service experience. Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc. Regular and reliable attendance. Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: High school diploma or the equivalent required Experience: Less than two years Certifications and Licenses: Must be bonded within first six months of employment. Skills and Abilities: Business Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to draw and interpret graphs. Foundational Computer Skills - Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Foundational Judgment - Results are defined, and existing practices are used as guidelines for how to complete work activities; work closely with supervisor/manager, who provides broad guidance and overall direction. Routine Business Problems - Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures. Job-Specific Impact - Decisions generally affect own job or assigned functional area.