Employment Type : Full-Time
Job Summary Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multi-tasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations? If you answered yes to these questions, a job as a Telecommunications Specialist – 9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response. Education and Experience: FY2022 Travis County Benefit Guide In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees. Credit Union Deferred Compensation Direct Deposit Employee Assistance Program Employee Organizations Employee Health & Wellness Clinic Holidays Longevity Parking Personal Holidays Retirement Sick Leave Tuition Refund Vacation Workers' Compensation
This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company observed holidays, and longevity pay.
Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.
Distinguishing Characteristics: This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department. Duties and Responsibilities
Minimum Requirements
High School diploma or G.E.D. AND one (1) year of telecommunications experience or equivalent, including one (1) year of computer experience;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Incumbents are required to pass an exam administered by the Texas Commission on Law Enforcement (TCOLE) in order to obtain their Basic Telecommunicator license within the first year of employment. Travis County Telecommunications trainees receive extensive paid on-the-job training, including classroom training and field training to prepare them for the licensing exam.
Must be a U.S. Citizen
Preferred:
Valid Texas Driver's License.
Typing speed: 40 words per minute or greater
Experience in Telecommunications
Experience in law enforcement telecommunication and CAD systems
Bilingual in English and Spanish
Experience with TLETS/NCIC/TCIC and OpenFox
Applicants are encouraged to attach a resume with the online applications.
Knowledge, Skills, and Abilities:
Knowledge of:
Skill in:
Ability to:
Work Environment & Other Information Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires 24-hours/7-days a week.
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Work Hours: Work Hours Vary
Works some holidays, nights, and weekends
Location: 5010 Old Manor Rd., Austin
Drug and Alcohol Test Required, CritiCall Testing Required, Criminal, Credit, Driving, Education, and Employment Background Check Required.
Benefits
Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.
Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.
Employees may enroll in a tax- free sheltered investment plan through payroll deduction.
Employees may sign up for direct bank deposit.
Travis County provides a confidential counseling and referral service free of charge to county employees and their family.
Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.
Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.
An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.
Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.
A limited number of assigned parking spaces are available to employees in the Courthouse Complex.
Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:
July - September 1 personal holiday
October - December None
New employees are eligible to take personal holidays after 90 days of employment.
Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.
Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.
Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.
Based on years of county service, regular, full-time employees earn vacation time at the following rates:
Part-time employees earn vacation leave on a pro-rated basis.
The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.