8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be!ABOUT THIS JOB:
The Manager is responsible for managing a team of associates through development; the oversight of support; the oversight of the team’s strategic mission within IT; ensuring the team’s collaboration throughout IT; and, ensuring positive interaction with all customers and external partners. The position requires strong interpersonal, communication, organizational and managerial skills. The Manager is responsible for implementing the mission of their team and influencing the strategic vision and goals of their team through the successful work of their team members. The Manager is responsible for the support of all systems within their team’s area of responsibility. This includes ensuring that the team is focused on strong customer service, collaborating to successfully resolve conflict with a win-win resolution and that the team’s efforts consistently meet CarMax® business requirements, direction, and standards.
ESSENTIAL RESPONSIBILITIES:
Team Management
- Responsible for interviewing, selecting and training associates
- Must effectively resolve associate matters
- Responsible for day-to-day tactical team decisions
- Required to manage multiple tasks and projects simultaneously
- Accountable for team’s use and adherence to the CarMax® methodology
- Create/maintain team staffing and scheduling, to include time tracking
- Demonstrated ability to schedule and execute hardware and software releases
- Demonstrated ability to prioritize and assign tactical requests to the team
Associate Development
- Responsible for associate development to include providing courageous leadership, motivation to improve team dynamics, mentorship in order to assist the growth of team members and constructive feedback on associate’s work
- Responsible for frequent associate File Reviews
- Effectively provide associate feedback through regular objective reviews and by writing and delivering Annual Performance Reviews
- Working with associates to collaboratively establish an Individual Development Plan and review them on a timely basis
- Track associate performance and provide them with appropriate feedback
Leadership
- Leads team through obstacles and time constraints to overcome barriers and successfully deliver results
- Influences the work of others to drive department goals and initiatives to successful completion through effective team and project management, customer interaction and IT coordination
Customer Interaction / Business Knowledge
- Act as the key liaison with the customer community and consistently builds positive relationships with customers and contacts in supported business areas
- Interact with the customer including understanding of requirements and proposed solutions
- Must courageously influence the processes and barriers to projects in order to best represent the customers’ requirements and needs
- Must continually seeks opportunities to increase internal customer satisfaction and deepen client relations
QUALIFICATIONS AND REQUIREMENTS
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experience
- Data Leadership Experience
- Experience leading multiple cross-functional Agile Teams, giving feedback, coaching, mentoring and performance management for Employees
- Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
- Experience as a Technical Coach to provide technical guidance in designing and architecting critical software platforms
- Experience helping an organization to plan and manage change in effort to meet strategic objectives
- Skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
- Experience using Agile Scrum/Kanban process to delivery software
- Experience delivering projects/initiatives on Data warehousing, Operational Data Store and Enterprise Data Lake (EDL).
- Technical Experience using SQL and any RDMBS database.
- Knowledge or Experience using ETL (Informatica, Ab Initio etc)
- Knowledge of Azure Services.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.