Position Summary Applies regulations and procedures to determine eligibility for public assistance programs and referrals for human services. Technicians learn and apply rules and regulations with a moderate degree of independence in the assigned program area of the Department of Human Services.
What You Will Do - Gathers, assembles and reviews information from applicants and recipients regarding financial and non-financial criteria relevant to initial or continued eligibility.
- Verifies information by direct contact, collateral contacts, phone contacts and/or home visits.
- Enters and updates case/client information within the automated computer system.
- Informs applicants/recipients of the relevant requirements and benefits of program for which they may have eligibility; assists applicants with completing forms; secures documents; notifies applicants of appeal rights and procedures in response with notices generated by the computer.
- Maintains inquiry level access in multiple State and County computer systems for basic case information as necessary.
- Provides administrative support for assigned program including, but not limited to, maintaining records, verifying accuracy of records and compiling statistics and figures.
- Assists co-workers as necessary.
- Approves/denies applicants based upon review of case information, in accordance with program rules and regulations.
- Establishes and maintains case files; prepares necessary documentation to initiate, continue and modify public assistance; plans and organizes caseload to ensure that necessary work is completed in accordance with regulations relating to eligibility and timeliness.
- Maintains a caseload of clients encompassing multiple public assistance programs.
- Interviews clients to obtain general case information and requests supporting documentations from clients as necessary.
- Complex data entry through multiple County and State computer systems requiring detailed, specific program knowledge.
- Prepares documentation and cases for presentation in court hearings and serve as a representative at County and state evidentiary hearings or appeals; testify as necessary.
- Determines the need for recovery of funds or referral for fraud investigation and completes reports to the proper investigative resource in cases of suspected fraud.
- Keeps clients informed of changes in laws or regulations that may affect them.
- Performs other duties as necessary for performance of the job.
What You Have - High School Diploma or GED equivalency required.
- Minimum two years of administrative support experience or related clerical work required.
- Valid driver’s license at the time of application and a valid Colorado driver’s license at time of hire required.
- Must successfully pass background check.
What Pueblo County Offers
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
- Generous Vacation and Sick Leave Accrual
- Remote & Hybrid working opportunities
- County Retirement Program
- Autonomy to grow and find your career path with supportive leadership
- Truly inclusive and diverse environment
- Fitness Center (Historic Pueblo Courthouse Bldg.)
- 4-Week Paid Parental Leave Benefit
*** THIS POSTING WILL SERVE AS A WAY TO FILL MULTIPLE POSITONS OF VARIOUS DIVISIONS WITHIN DHS ***
2022 EMPLOYEE BENEFITS SUMMARY
2022 Holidays
- New Years Day (observed)– January 3rd
- MLK, Jr. Day – January 17th
- President's Day – February 21st
- Memorial Day – May 30th
- Juneteenth Day (observed) - June 20th
- Independence Day – July 4th
- Early Release (
. Please contact HR to learn more.