Technical Writer Details

Technical Writer

INFICON, Inc. - Newton, MA

Employment Type : Full-Time

Company Overview:

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

Position Overview:

Technical Writer that will write about a software application for a front end for an industrial data acquisition and analysis product used to monitor manufacturing in Semiconductor and related industries. You are responsible for ensuring timely execution of product documentation; ensuring applications meet Client Requirements, and effectively communication to the Project team. We follow Agile Software Development methodology. You will work on one or more applications, and you may need to support other applications in need. Being able to multi task and be flexible is important.

Intelligent Manufacturing Systems (IMS) is a division of INFICON that makes industry-leading scheduling and visualization software to optimize semiconductor manufacturing. This is a Remote/Home Office opportunity to work collaboratively with developers. This position reports to the Director of Quality Assurance and Product Documentation in Newton, MA office. INFICON provides a flexible work schedule.

Responsibilities:

• Member of team responsible for building and deploying INFICON/IMS product suite
• Create, maintain, and publish customer facing software help.
• Establish strong cross-functional relationships with development, QA, support, product management, and marketing to satisfy technical communication tasking within the software development process.
• Complete documentation work for major and minor software releases to ensure that all communication goals are met on-time.
• Provide support and content development for marketing publications.
• Adhere to documentation policies and standards to ensure consistency throughout our customer facing content and alignment with corporate standards.
• Participate in sprint planning and task descriptions
• Collaborate on Microsoft Teams and video calls with other members of the development teams.

Required Skills and Experience:

• Two to five years of experience in semiconductor manufacturing with knowledge of FDC, APC, or Industrial Engineering applications.
• A Bachelor's degree in chemical, mechanical, electrical, industrial engineering, or related field.
• Ability to develop a working knowledge of software products, processes, and applications quickly.
• Passion for clear communication and creating work instructions.

Preferred Skills:

• Semiconductor Manufacturing or high-tech manufacturing

Optional Skills:

• Experience with documenting engineering procedures.
• Any experience with semiconductor manufacturing.
• Comfortable navigating Windows, networking, and databases in enterprise level IT environments.
• Experience with help authoring tools such as Adobe RoboHelp or Confluence.
• Experience with bug-tracking software and source-code control applications such as JIRA, BitBucket, and GIT.

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience on going green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON’s forward thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers a competitive compensation, relocation assistance, a discretionary bonus and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement and more!

ENG1

• 2 year(s): Technical writer
• 2 year(s): Semiconductor

• Bachelors or better in Engineering or related field

• Organizational Skills
• Computer Skills
• Attention to detail

• Planning
• Agile Development

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)