Employment Type : Full-Time
Customer First | Integrity | Excellence | Teamwork | Fun! At Peterson our Vision is to be our customers’ first choice . We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination. Our 85 year history is a reflection of our collective efforts and focus. We provide a family oriented environment that promotes safety, personal growth and professional achievement. Critical to our continued success is hiring and developing exceptional employees . We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision. We have high standards for our employees, with good reason. They represent Peterson, our family, our brand, and our values to customers and our team members. Why Peterson? We have high expectations and so do you. You are exceptionally motivated, have outstanding skills, and are looking for more than just a job. We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees. If you want to work side-by-side with others who are passionate about customer service, consider joining our team. You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary. Job Description Peterson Cat has a need for an experienced Technical Trainer and Communicator based at our Hillsboro, OR location. SUMMARY The Technical Trainer and Communicator provides a comprehensive technical employee learning and development program that enhances knowledge, skills, and performance of technical employees at the Peterson organization. Analyzes, researches, develops, designs, organizes, implements and conducts training programs. Provides technical information support inside and outside of the company. Champions a continuous learning environment. Effectiveness in this role is dependent upon competency in and knowledge of technical functional areas, practices, and process, building successful relationships, establishing credibility, and providing solutions to employees and managers. ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Technical Employees Development Plans – core competences Work with Employee Development staff to plan, develop, and implement a comprehensive training and development strategy for the Company that is consistent with the Company’s core values. Conduct learning needs assessments to identify individual, departmental, divisional and organizational training opportunities. Work with Manager to define minimum skill proficiencies for technical positions and develop a process for evaluating incumbents for the purpose of identifying future training and career advancement opportunities. Technical Communicator Responsibilities Work directly with field technicians, shop technicians and customers at all locations, over phone or in person, to help solve maintenance and service problems related to earth-moving, power generation and heavy-equipment machines. Serve as principle communication liaison with manufacturers on all technical issues and initiatives set forth by manufacturers. Technical Curricula Development Develop a needs analysis to identify skills/competency gaps and establish measures to track progress. Develop and executes innovative strategies to ensure the organization has the necessary skills and competencies to meet company business plans and strategy Assist with develop, design, coordination and implement a companywide performance management system used to evaluate employees work performance, establish future business goals, identify individual responsibilities and monitors an employee’s individual career development plan. Provide consulting services to departments in all aspects of non-technical training and analyze training requests. Make recommendations to the appropriate Manager and coordinates training activities with other departments and outside companies. Research, establish and maintain training vendor/partner relationships with other training agencies. Conduct cost-benefit analysis to assess utilization of outside training resources. Establish a process for designing, identifying, delivering, coordinating, and evaluating seminars, workshops, courses, and training. Peterson University Marketing Work with the Peterson Marketing Department to market Peterson Universities’ training services to customers and Cat dealers. Travel to Peterson and customer locations approximately 20% of the time; o perate company or personal vehicle as needed. QUALIFICATIONS Bachelors Degree from a fully accredited college in a closely related field; and a minimum of 7 years of directly related experience and/or training in the heavy equipment industry with Caterpillar experience preferred; or equivalent combination of education and experience. Must possess a thorough knowledge of Caterpillar and OEM equipment, operations and parts.