Technical Support Analyst Details

Technical Support Analyst

PACCAR - Kirkland, WA

Employment Type : Full-Time

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light, medium, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Kenworth Truck Company
Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks.

Job Functions / Responsibilities

• Lead Support - providing 2nd and 3rd level support in resolving technical problems related to hardware and software on desktop PCs , office, and remote office environment.
• Primary lead on desktop pc projects in conjunction with local and corporate IT initiatives.
• Perform root cause analysis of problematic software and hardware.
• Work with third party software providers and corporate IT to fulfill software and hardware requirements for desktop pc and laptops.
• Document, review, and publish support procedures that address key IT systems and functions and processes that will be used by IT employees to install, remediate, and support desktop pcs.
• Monitor and maintain service levels related to incident reports and service requests – taking lead role to ensure that service levels are meet.
• Participate in reviews and discussions of IT standards and procedures.
• Perform regular audit and analysis of IT business systems linked to key indicators to insure compliancy to corporate standards.
• Lead role in deployment and refresh of desktop pc hardware in conjunction with corporate IT.
• Design, test and implement IT desktop infrastructure changes in accordance with corporate IT change management.
• Provide guidance and support to business and manufacturing process during off-shift, off hours, and weekend support

Qualifications & Skills

• 5 years of relevant experience; MCSE certification desired.
• Must have a working knowledge and understanding of Windows networking and operating systems including web protocols, WINS, DNS, DHCP, TCP/IP, DFS, AD, and replication.
• Must have Windows 2000/2003/2010 systems administration experience.
• Strong analytical skills.
• Excellent communication skills.
• Excellent customer service skills and a team approach.
• Ability and willingness to work occasional off-hours and weekends.
• Must be self motivated and self starter with the ability to lead others as well as work with minimal or no supervision; able to work with others in high pressure situations to solve problems.

Education/Training Desired: Bachelor's Degree in Computer Science or related field

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities.
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields.
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
• Medical, dental and vision insurance plans for you and your family.
• Paid Time Off – vacation, paid holidays and sick leave.
• 401k with 100% company match, AND a company paid pension plan after 5 years.
• Tuition reimbursement for continued education – eligible after 1 year of service.

Additional PACCAR Website Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.