Employment Type : Full-Time
What does a Technical Support Advisor really do? Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Technical Support Advisor. As a Technical Support Advisor, you will work with and guide customers (via phone, chat, or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience. Do you have what it takes to be a Technical Support Advisor? Requirements: In addition to our truly #Ridiculous culture, you’ll enjoy benefits like: TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
What else? Well, we need someone who has the self-motivation and self-discipline to work effectively in a fast-paced environment. Someone with an understanding of browsers and plugins, and has a general curiosity about how and why things work the way they do. Someone who has the patience to work with all customers no matter how tech-savvy they are. We also need someone who has strong verbal and written communication, and comprehension skills; you are someone who checks your grammar before sending an email or chat.
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.