Company Overview:At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram. We are hiring!!! As the leading provider of security, automation, and smart home solutions, ADT is paving the way for the connected customer. Whether at home, work, or on the go, ADT is there to help protect and connect more than 6 million customers. As a Technical Specialist, you'll play a key role in driving our innovation and transformation efforts in markets across the country.
Position Overview
As a Technical Specialist, you will be a Smart Home solutions expert and a brand ambassador for ADT's 6 million customers. Often acting as the key point of contact for home automation clients, answering inquiries, providing technical advice, and demonstrating how to use new products and services. You will play a critical role in providing a world-class, consultative customer onboarding experience. In this role you will identify, enroll, and activate security & Smart Home products and solutions that best meet the needs of ADT's residential customers.
Key Job Responsibilities
- Curate relationships between new customers and the ADT brand and product portfolio
- Complete in-home consultation and assessment –
- Architecting tailored Smart Home solutions that best meet the customers' needs
- Rely on problem-solving acumen to analyze customer issues and recommend solutions
- Rely on sales abilities and product knowledge for solutions that are best for customer
- Activating and upgrading systems with enhanced technology
- Perform activation of equipment - including:
- Cameras (interior & exterior)
- Security hardware- E.g., door/window sensors, motion detectors, touchscreen panels
- IoT and Smart Home devices (e.g., Smart Thermostats, Lighting, AI assistant)
- Complete customer onboarding and education of key products and services
Key Job Essentials
- Possess a customer-first mindset- focusing on developing lifelong customers by providing a world class customer experience
- Exceptional verbal communication and interpersonal skills
- Aptitude for troubleshooting networking and technical issues with the latest Smart Home and IoT devices
- Familiar with upselling techniques
- Comfortable using the latest hand and power tools to efficiently install and service Security and Smart Home equipment
- Physical agility
- Follow safety practices to safeguard against injury and damage to property.
- Ability to operate fleet vehicle in a safe manner at all times. (valid driver's license required)
- High School diploma or the equivalent
- Valid driver's license
Desired Technology Experience that would make a candidate successful
- Experience setting up smart home actions on Google Assistant
- Experience installing and configuring smart home skills on Amazon Alexa
- Experience installing and configuring one or more of the following smart home devices including video cameras, video doorbells, voice assistants, thermostats, smart plugs, or mesh WiFi systems
- Experience creating helpful home automations using one or more smart home devices
- Keen ability to demonstrate how to control a helpful home using a myriad of user interfaces (voice, mobile app, smart display, or scene triggers)
- Able to listen to customers and design a delightful smart home experience tailored to their lifestyle
- Adept at communicating the value of a helpful home to build excitement and help sell products and services
What's in it for you
- Full benefits on the 1st of the month after 31 days of employment
- Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending
- Future = 401(k) with employer matching
- Life = Paid vacation time (We all need to recharge)
- Company vehicle provided
- Base salary plus the potential to earn unlimited commissions
- Tuition reimbursement
- Employee Referral bonuses
ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.