This role is mostly remote with only 1 - 2 onsite days a month!
Must Have Salesforce and Five9 Implementation Experience
Company Overview
Are you interested in joining a company culture where accountability, top performance, and teamwork are valued and rewarded? A company that is dedicated to insightful design and superior craftsmanship, the company is setting a new standard in homebuilding and customer experience.
Please consider applying for the Technical Project Manager position!
Position Summary:
This position will be responsible for scoping out projects, creating technical and business requirements and then seeing the project through completion. This is a hands-on position where we’re looking for someone with technical skills that is comfortable navigating through multiple platforms and systems to come up with solutions to business objectives. Serve as the liaison between the business units, technical teams, and third-party vendors. This is a functional role and must have great communications skills, as well as strong requirements gathering and documentation skills. Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
Essential Functions:
- Create and maintain timelines and required documentation for each stage of projects.
- Conduct internal and external meetings to discuss project progress and to ensure that objectives are understood and achieved, establishing team rapport.
- Prepare for, lead, and/or participate in Requirements Gathering.
- Confirm and detail scope and requirements for requests, working with internal and external teams to accurately quote time and budget to clients.
- Develop a deep understanding of the existing business processes and cross-department interactions.
- Work with business leads and SMEs to understand and document the current state, and the challenges that exist within the operational infrastructure, including identification of business and technical gaps.
- Ability to synthesize information from multiple sources into informational documents and diagrams with purpose.
- Prepare comprehensive future state documentation for business processes.
- Analyze and recommend process improvements to determine best practices and makes recommendations to management on how to improve current practices and processes and solve issues related to business unit
- Contribute creative and innovative ideas; gather insights, facts, and data to enrich the planning and creative processes for the client and internal teams.
- Elicit and document business requirements and visual models that communicate what must occur to realize the future state.
- Review and contribute to approve functional design definitions deliverables to ensure business requirements are being met.
- Participate in vendor selection or evaluation processes where applicable; including preparing RFI/RFP deliverables, coordinating demonstrations, coordinating feedback and results prepare resulting documentation, etc.
- Act as primary point of contact for the project team during development to clarify business requirements, resolve issues, and make recommendations as needed where business impacts may arise.
- Support user acceptance testing, as required
Minimum Qualifications (Knowledge, Skills and Abilities)
- 3+ years of experience working as a Project Manager
- Experience working as a Business Analyst
- The ability to translate marketing strategies into smart and sound tactics and deliverables
- An ability to take complex issues or technologies and frame them simply for internal and external audiences
- A desire to help grow a foundational department as a true team player
- Exceptional written, verbal, phone, and presentation skills
- Stress-tolerant, quick thinking, accurate, and calm under pressure
- Ability to work in a fast-paced environment
- Extremely organized and detail-oriented
- Demonstrated critical thinking and problem-solving skills to recognize, evaluate, and brainstorm solutions to encountered issues.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- Irvine, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Salesforce: 1 year (Preferred)
- Five9: 1 year (Preferred)
License/Certification:
Work Location: One location