Technical Helper
Employment Type : Full-Time
The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.
JOB DUTIES/RESPONSIBILITIES:
- Rides with or meets Technician at designated location to assist on service call
- Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
- Shuttles parts and supplies to Technician when applicable
- Performs other duties as assigned
REQUIRED SKILLS:
- Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
- Ability to work variable and flexible hours, including overtime as needed
- Ability to handle stressful situations, and to work in a fast paced environment
- Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
- Ability to communicate effectively with the Service Technician and customer
- Ability to read and utilize reports as needed
- Ability to read, write, and speak English
- Ability to follow Quality Management System (QMS) process guidelines
- Ability to maintain regular and consistent attendance
- Ability to work well with others in a team environment to deliver high performance results
- Outstanding customer service skills
- Open to change, with the ability to implement change quickly and effectively
- Ability to convey a positive image of the Company in all actions and behaviors
- Excellent communication skills
- Good listening skills
PREFERRED SKILLS:
JOB REQUIREMENTS: