Technical Helper Details

Technical Helper

Sears Home Services - Honolulu, HI

Employment Type : Full-Time

The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

JOB DUTIES/RESPONSIBILITIES:

• Rides with or meets Technician at designated location to assist on service call
• Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in

• Shuttles parts and supplies to Technician when applicable
• Performs other duties as assigned

• Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
• Ability to work variable and flexible hours, including overtime as needed
• Ability to handle stressful situations, and to work in a fast paced environment
• Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
• Ability to communicate effectively with the Service Technician and customer
• Ability to read and utilize reports as needed
• Ability to read, write, and speak English
• Ability to follow Quality Management System (QMS) process guidelines
• Ability to maintain regular and consistent attendance
• Ability to work well with others in a team environment to deliver high performance results
• Outstanding customer service skills
• Open to change, with the ability to implement change quickly and effectively
• Ability to convey a positive image of the Company in all actions and behaviors
• Excellent communication skills
• Good listening skills

• Mechanical aptitude

• 18 years of age or older