Technical Customer Support Engineer Details

Technical Customer Support Engineer

Mimecast Services Limited - Lexington, MA

Employment Type : Full-Time

Overview:

The Technical Customer Support Engineer is based within the Service Delivery team here at Mimecast. We're looking for an exceptional person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators.

Are you.

• Looking to help solve problems, in a fast-paced, cutting edge technology environment?
• Someone that wants to work with customers?
• Always thriving to improve everything you do?
• Someone who takes pride in scaling things up?
• Excited by the idea of making Mimecast even faster, more reliable, and more available?

If this sounds like you, then please read on.

Requirements:

This role will be responsible for supporting customers-specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles. You should be comfortable with Microsoft Exchange, Active Directory, other e-mail related systems, as well as networking fundamentals.

Key Responsibilities:

• Work with the entire US Service Delivery team to provide support to our US and worldwide customer base
• Assist administrators with using the Mimecast service and ensure best practice configuration via both phone and e-mail
• Investigate and troubleshoot issues and make recommendations to improve system performance
• Maintain detailed case history and escalate issues appropriately
• Provide training as needed to ensure customers understand product functionality
• Work with and provide exceptional support to Mimecast partners and resellers
• Hands on experience with Microsoft Exchange and Active Directory
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience providing technical support to IT Administrators

You'll Need:

• Hands on experience with Microsoft Exchange, Office 365, Google Workspaces, or other mail systems
• Experience with administration and support of Active Directory, Azure, Google Directory, and other related technologies.
• Experience with email related technology such as SMTP, TLS, SSL, and Firewalls.
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience with email gateway solutions such as McAfee, MessageLabs\Symantec. Cloud, Proofpoint etc. a plus.
• Experience providing technical support to IT Administrators

Why Mimecast?: We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI StatementCybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com